Client Support Specialist

3 weeks ago


Dartford, Kent, United Kingdom Frasers Group Full time

Position Overview

Frasers Group is dedicated to merging the realms of Sports and Education, understanding that learning transcends traditional methods. We believe in fostering character development, promoting teamwork, and enhancing both physical and mental health.

Our objective is to empower educators and learners to reach their utmost potential, creating an atmosphere where physical education is esteemed alongside academic success. As a leading provider of sports educational resources, we specialize in supporting educational institutions.

In the role of Client Support Specialist at Frasers Group, you will be instrumental in delivering exceptional service and assistance to our clientele. Your responsibilities will include managing incoming inquiries, processing transactions, and promoting additional products to enrich the customer journey. Your skills in relationship building, problem-solving, and sales will be vital for thriving in this position.

You will collaborate with fellow team members to oversee the sales communication channels, responding to customer queries through various platforms while maintaining a comprehensive knowledge of our product offerings to provide informed recommendations and upsell when suitable. Upon receiving an order, you will ensure accurate data entry into our systems, follow up as necessary, and address any issues related to complaints or returns.

This is a full-time position based onsite, operating Monday to Friday.

Required Qualifications

The ideal candidate will possess:

  • Strong communication skills with a commitment to providing outstanding customer service.
  • Attention to detail and organizational skills to guarantee accuracy in all tasks.

Previous experience in a similar capacity is advantageous, though all applications will be considered. Familiarity with SAGE software is a plus.

Additional Benefits

In addition to a competitive benefits package, we offer a variety of perks for our team members:

Recognition and Growth Opportunities

Frasers Champion - We value our employees and ensure recognition for their efforts every month. This peer-nominated initiative rewards outstanding contributors with a bonus.

Performance Bonuses - Exceptional performers may receive significant bonuses based on company performance metrics.

Frasers Festival - A unique event celebrating our staff, featuring brand showcases, guest speakers, and engaging activities.

CEO Engagement - Selected employees will have the chance to participate in quarterly sessions with our leadership team, fostering connection and discussion on various topics.

Retail Insights - To enhance understanding of our operations, employees will spend time in our retail environments, gaining insights to improve our services.

Employee Wellbeing

Frasers Fit - Our wellness initiative promotes physical fitness through free classes and discounted gym memberships, supporting overall health.

Mental Health Support - All employees have access to resources for mental wellness, including a 24-hour helpline and counseling services.

Next Steps

Our recruitment team will review all applications, and candidates will receive feedback on their status. Shortlisted individuals may be contacted for further discussions, focusing on alignment with our culture and values, followed by additional interviews to assess technical skills.



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