Client Relations Specialist
4 weeks ago
Client Relations Specialist / Full-time / 6 Month Fixed Term Contract / Competitive Salary
Insight Select, a prominent name in the luxury goods sector for high-end interiors, is seeking a Client Relations Specialist to join our team on a full-time basis. In this role, you will provide post-purchase assistance and support clients with their ongoing orders. As a Client Relations Specialist, your primary focus will be to address and resolve any technical challenges while keeping clients informed throughout the entire process.
Key Responsibilities:
- Serve as the primary contact for clients regarding order inquiries
- Consistently deliver outstanding customer service
- Inform clients about product details and suggest alternative options when necessary
- Foster enduring relationships with clients to encourage repeat business
- Manage your workload and performance metrics while collaborating with the team to meet departmental and organizational goals
- Perform various administrative tasks as required or as the situation demands
Required Qualifications:
- Prior experience in retail customer service, preferably in a phone-based environment
- Exceptional customer service abilities in all circumstances
- Desirable product knowledge or the capacity to quickly acquire it
- Highly organized and detail-oriented with strong written and verbal communication skills
- Able to meet tight deadlines
- Experience with Salesforce and Sage is a plus
Benefits:
- Office-based role with standard working hours, Monday to Friday
- Competitive salary package
- Modern office environment
- Generous annual leave entitlement plus public holidays (pro rata)
- Discounted gym membership and health benefits
- Complimentary onsite parking and accessible public transport options
Client Relations Specialist / Full-time / 6 Month Fixed Term Contract / Competitive Salary
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