Spa Customer Service Specialist

3 weeks ago

Sindlesham, Wokingham, United Kingdom Nirvana Spa & Leisure Ltd Full time

Role Overview:

At Nirvana Spa & Leisure Ltd, we take pride in our exceptional facilities, but it is the quality of our Customer Service that truly defines the outstanding experience we aim to provide to our guests.

The journey for our clients often initiates within the Spa Services department, whether through electronic communication or direct conversation. As a vital member of the Spa Services team, you will be enthusiastic about our offerings, excel in a dynamic and fast-paced environment, and be eager to utilize your expertise to fulfill our clients' requests.

The Spa Customer Service Specialist position involves managing the check-in and check-out processes for clients at Nirvana Spa, responding to general inquiries regarding spa services and memberships with informed answers, and efficiently handling appointment bookings.

This role presents a wonderful opportunity for individuals who possess a talent for delivering outstanding customer service, have meticulous attention to detail, and are passionate about fostering relationships with our clientele.

Key Responsibilities:

The primary duties of this position include:

  • Providing exceptional customer service consistently.
  • Accurately managing all aspects of spa bookings and membership administration, whether in person, via telephone, or through electronic communication.
  • Addressing daily challenges, customer inquiries, and complaints promptly.
  • Meeting personal performance targets and departmental goals.
  • Being available to work a flexible schedule that includes daytime, evening, weekend, and holiday shifts.

Candidate Profile:

The ideal candidate will demonstrate:

Essential Qualifications:

  • Prior experience in customer service roles.
  • Numerical accuracy and attention to detail.
  • Ability to work collaboratively in a team setting, as well as independently, while managing workload effectively.
  • Self-driven and proactive approach.
  • Flexibility regarding working hours.
  • Proficiency in computer applications, including Microsoft Office.

Desirable Experience:

  • Previous involvement in a leisure-oriented role, particularly in membership administration.

Benefits Offered:

We provide a competitive benefits package that includes:

  • Life Assurance (4 times annual salary)
  • Medical Cash Plan through Medicash *
  • Contributory Company Pension Scheme
  • Membership to Nirvana Spa & Gym 108
  • Discounts on selected products
  • Annual Flu Vaccine
  • Company sick pay *
  • Complimentary on-site parking
  • Paid breaks
  • Company uniform provided

(* subject to successful completion of the probationary period)

Commitment to Equal Opportunities:

Nirvana Spa & Leisure Ltd is dedicated to ensuring that discrimination in the workplace is unacceptable and, in many cases, unlawful. We have implemented an Equal Opportunities Policy to guarantee that all job applicants and employees are treated fairly and without bias. We are committed to applying this policy across all areas of employment, including recruitment, selection, training, development, and promotion. In all circumstances, individuals will be evaluated solely based on their merit and capabilities.

We will ensure that no job applicant or employee experiences less favorable treatment based on race, color, nationality, ethnic or national origin, gender, marital status, sexual orientation, disability, political opinion/affiliation, age, religion, or belief. Our application process will be straightforward, and we will not request unnecessary information. Interview questions will focus on the job requirements, and we will not seek irrelevant qualifications. Candidates will be shortlisted and selected based solely on their abilities.

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