Customer Service Representative

3 weeks ago


WaltononThames, Surrey, United Kingdom RGS Global Ltd Full time £22,000 - £24,000

CALL CENTRE REPRESENTATIVES NEEDED
NO PRIOR EXPERIENCE REQUIRED - COMPREHENSIVE TRAINING PROVIDED
RGS Global Ltd is a well-established debt recovery firm with over two decades of experience in the industry.

We pride ourselves on being a progressive, customer-centric organization that merges exceptional customer service with a pragmatic approach to debt recovery.

Our commitment to investing in our employees ensures that we deliver a service that both our clients and customers can take pride in.

As a representative, you will manage a significant volume of incoming and outgoing calls, utilizing both automated dialing systems and manual processes.

  • Delivering a professional service that adheres to our "quality assurance" standards while meeting key performance indicators (KPIs).
  • Adhering to Regulatory Rules and Guidance provided during training, particularly those established by the Financial Conduct Authority, The Information Commissioner's Office, Ofcom, and the Credit Services Association.
  • Gaining an understanding of the legal framework surrounding debt recovery and the ability to communicate this process clearly and accurately to customers.
  • The ideal candidate should possess C grade GCSEs in English and Mathematics. This role is suitable for individuals transitioning from a retail customer service background into an office setting or those with prior call centre experience.


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