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Customer Service Liaison/ Administrative Coordinator

2 months ago

WaltononThames, Surrey, United Kingdom Wates Group Full time

Job Summary

We are seeking an experienced Resident Liaison Officer/ Administration Officer to join our Wates team within our Responsive Maintenance division. As a key member of our team, you will be responsible for delivering support to our residents and ensuring a high level of customer service is provided at all times.

Key Responsibilities

  • Establish and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
  • Attend regular client representative and tenant meetings to ensure a consistent approach to customer care is adopted.
  • Manage the Tenant's Complaints procedures as a point of escalation.
  • Maintain and update the on-site Database to reflect on-going works.

Requirements

  • Full UK driving licence with access to a vehicle.
  • Proven track record of successfully managing the workload across planned maintenance programmes.
  • Strong knowledge of internal and external programmes.
  • Excellent customer service and IT skills.

About Wates

Wates is a leading family-owned development, building and property maintenance company with a proud legacy in the built environment. Our purpose is to 'reimagine places for people to thrive' and we are driven by our three promises:

Thriving Places – working with customers, partners and communities to create sustainable, inclusive and full of opportunity places.

Thriving Planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving People – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as a Gold Investor in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.