Resident Liaison Officer/ Administration Officer

4 weeks ago


WaltononThames, Surrey, United Kingdom Wates Group Full time

Opportunity for a Resident Liaison Officer/ Administration Officer

We are seeking an experienced Resident Liaison Officer/ Administration Officer to join our Responsive Maintenance division in Walton On Thames. This role will involve delivering support to our residents across multiple sites.

Key Responsibilities:

  • Establish and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
  • Attend regular client representative and tenant meetings to ensure high-quality customer service.
  • Ensure a consistent approach to customer care is adopted.
  • Manage the Tenant's Complaints procedures as a point of escalation.
  • Maintain and update the on-site Database to reflect ongoing works.

Requirements:

  • Full UK driving licence with access to a vehicle.
  • Proven track record of successfully managing workload across planned maintenance programmes.
  • Strong knowledge of internal and external programmes.
  • Excellent customer service and IT skills.

About Wates Group

Wates Group is a leading family-owned development, building, and property maintenance company. Founded over 125 years ago, we have a proud legacy in the built environment. Our purpose is to reimagine places for people to thrive, and our three promises are:

Thriving Places – working with customers, partners, and communities to create sustainable, inclusive, and full of opportunity places.

Thriving Planet – protecting nature and taking action on climate change by collaborating and innovating with partners.

Thriving People – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

Inside Housing Development Awards
2022 Construction News Awards Winner
Investors in People 2022
Considerate Constructors Schemes (CCS) National Site Awards
Top 50 Employers for Women
Working Families Best Practice Awards



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