Customer Service Representative

3 weeks ago


WaltononThames, Surrey, United Kingdom Halmer Recruit Full time £21,000 - £24,000
Position: Customer Service Representative

Salary: £21K - £24K (plus bonus)

Company Overview: Halmer Recruit is a leading client services organization dedicated to delivering exceptional support to our clients. We are expanding our team and are in search of several permanent Customer Service Representatives.

Role Overview: This position is ideal for individuals with prior experience in phone-based roles or those transitioning from retail management into a corporate setting.

Key Responsibilities:

  • Engage with clients to assist in establishing repayment plans that are mutually beneficial, demonstrating empathy and outstanding customer service.
  • Participate in live chat interactions with customers.
  • Guide clients facing financial challenges to appropriate non-profit debt advisory services.
  • Maintain accurate account statuses and ensure all records are updated in our systems.
  • Exhibit a friendly demeanor and effective telephone communication skills.
  • Previous experience in a telephone-based role is advantageous, although comprehensive training will be provided.

Team Environment: Successful candidates will join a team of highly skilled credit professionals from diverse backgrounds, all committed to delivering exceptional service and performance in various areas, including Collections, Client Services, Management Information Systems Reporting, and Compliance.

Benefits:

  • Company pension scheme
  • Wellness program
  • Monthly food allowance
  • 28 days of annual leave, including Bank Holidays, with an additional day for each year of service (up to a maximum of 33 days, based on performance)
  • Employee Assistance Program
  • Attractive bonus structure
  • Incentives and performance rewards
  • Company events

Working Hours: The role involves two shifts: 8:30 AM to 5:00 PM and 10:00 AM to 6:30 PM, Monday to Friday. Please note that this position is entirely office-based.



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