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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Bupa. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our existing customers.
Key Responsibilities:
- Take inbound calls from our members in a fast-paced environment, providing a high level of customer service and support.
- Work with multiple systems and adhere to regulatory requirements to ensure accurate and efficient customer interactions.
- Ensure each customer has a great experience, whether it's the first call of the day or the last.
- Take ownership of customer queries, managing them through to resolution and ensuring customer satisfaction.
- Diagnose customer needs through effective questioning techniques and introduce our tailored products and services to suit the needs of our customers.
- Accurately maintain our customer database, ensuring all conversations are documented and actions are recorded.
Requirements:
- Previous sales or contact centre experience is highly preferred.
- Strong PC skills and the aptitude to adapt to new systems.
- Great interpersonal skills with a genuine passion for customer service and helping others.
- The ability to influence and explain complex information in a simple manner.
- An enthusiastic, can-do attitude with a desire to achieve goals.
What We Offer:
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan with up to 12% employer contributions.
- Life Insurance.
- Onsite gyms or local discounts where no onsite gym available.
About Bupa:
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
