Customer Service Representative

3 weeks ago


StainesuponThames, Surrey, United Kingdom Bupa Full time

Unlock Your Potential in a Dynamic Customer Service Role

Bupa is seeking a talented individual to join our team as a Customer Service Representative. In this exciting role, you will be the first point of contact for our customers, providing exceptional service and support to help them navigate our health insurance products.

About the Role

  • You will be responsible for handling customer inquiries, resolving issues, and providing information on our health insurance plans.
  • With a strong focus on customer satisfaction, you will work closely with our customers to understand their needs and provide tailored solutions.
  • You will also be responsible for assessing medical reports, liaising with healthcare professionals, and making informed decisions to ensure our customers receive the best possible care.

What You'll Need

  • Previous experience in a customer-facing role, preferably in the health insurance industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to assess complex medical information and make informed decisions.
  • Proficient in using computer systems and software, with the ability to navigate our internal systems.

What We Offer

  • A competitive salary and benefits package, including a generous holiday allowance and pension scheme.
  • Ongoing training and development opportunities, including internal development programs and access to apprenticeships.
  • A dynamic and supportive work environment, with a focus on employee well-being and work-life balance.

Why Bupa?

Bupa is a leading health insurer and provider, dedicated to helping people live longer, healthier, happier lives. We're passionate about making a positive impact on our customers' lives, and we're looking for talented individuals who share our values and commitment to excellence.



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