Resident Liaison Officer

4 weeks ago


StainesuponThames, Surrey, United Kingdom Build Recruitment Full time
Job Title: Resident Liaison Officer - Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Build Recruitment. As a Resident Liaison Officer, you will play a key role in maintaining effective communication with residents in social housing properties during construction projects.

Key Responsibilities:

• Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.

• Responding to residents' questions and concerns through email, phone, or in-person home visits.

• Attending coffee mornings with the Foreperson to discuss upcoming construction activities.

• Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.

• Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.

Qualifications & Skills:

• Strong interpersonal skills and experience in providing excellent face-to-face customer service.

• Excellent verbal and written communication skills.

• Ability to communicate effectively with people from various backgrounds.

About Us:

At Build Recruitment, we value our residents and strive to provide exceptional service. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

What We Offer:

• Competitive salary.

• Company van and fuel card.

• Full-time position with a regular working schedule.

• Opportunities for professional growth and development.

How to Apply:

If you are interested in this role, please submit your application, including your resume and a cover letter, to us at Build Recruitment.

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