Resident Liaison Officer
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Build Recruitment. As a Resident Liaison Officer, you will play a key role in maintaining effective communication with residents in social housing properties during construction projects.
Key Responsibilities:
• Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
• Responding to residents' questions and concerns through email, phone, or in-person home visits.
• Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
• Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
• Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.
Qualifications & Skills:
• Strong interpersonal skills and experience in providing excellent face-to-face customer service.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with people from various backgrounds.
About Us:
At Build Recruitment, we value our residents and strive to provide exceptional service. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
What We Offer:
• Competitive salary.
• Company van and fuel card.
• Full-time position with a regular working schedule.
• Opportunities for professional growth and development.
How to Apply:
If you are interested in this role, please submit your application, including your resume and a cover letter, to us at Build Recruitment.
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