Resident Liaison Officer
4 weeks ago
The Role
We are seeking an experienced Resident Liaison Officer to join our Planned Maintenance division within the Wates Group. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents across multiple sites.
Key Responsibilities
- Establish and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
- Attend regular client representative and tenant meetings to ensure the highest level of customer service is provided.
- Ensure a consistent approach to customer care is adopted and maintained.
- Manage the Tenant's Complaints procedures as a point of escalation.
- Maintain and update the on-site Database to reflect ongoing works.
Requirements
You must have a full UK driving licence and access to a vehicle. As an experienced RLO, you will have a proven track record of successfully managing workload across planned maintenance programmes. Strong communication and customer service skills are essential, along with excellent IT skills.
About Wates Group
Wates is a leading family-owned development, building, and property maintenance company with a proud legacy in the built environment. Our purpose is to reimagine places for people to thrive, and we are driven by our three promises: Thriving Places, Thriving Planet, and Thriving People.
Awards and Recognition
We are proud to be recognised as Gold Investors in People and a Disability Confident employer. Our recruitment processes ensure equal opportunities for all candidates.
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