Resident Liaison Officer

4 weeks ago


StainesuponThames, Surrey, United Kingdom Wates Group Full time

The Role

We are seeking an experienced Resident Liaison Officer to join our Planned Maintenance division within the Wates Group. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents across multiple sites.

Key Responsibilities

  • Establish and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
  • Attend regular client representative and tenant meetings to ensure the highest level of customer service is provided.
  • Ensure a consistent approach to customer care is adopted and maintained.
  • Manage the Tenant's Complaints procedures as a point of escalation.
  • Maintain and update the on-site Database to reflect ongoing works.

Requirements

You must have a full UK driving licence and access to a vehicle. As an experienced RLO, you will have a proven track record of successfully managing workload across planned maintenance programmes. Strong communication and customer service skills are essential, along with excellent IT skills.

About Wates Group

Wates is a leading family-owned development, building, and property maintenance company with a proud legacy in the built environment. Our purpose is to reimagine places for people to thrive, and we are driven by our three promises: Thriving Places, Thriving Planet, and Thriving People.

Awards and Recognition

We are proud to be recognised as Gold Investors in People and a Disability Confident employer. Our recruitment processes ensure equal opportunities for all candidates.



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