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Anti-Social Behaviour Case Investigation Officer

1 month ago

StainesuponThames, Surrey, United Kingdom AWD online Full time
Job Title: Anti-Social Behaviour Case Investigation Officer

We are seeking an experienced Anti-Social Behaviour Case Investigation Officer to join our team at AWD online. The successful candidate will have a proven track record of managing and investigating complex ASB cases, with a strong understanding of current housing and ASB legislation.

Key Responsibilities:

  • Manage and investigate complex ASB cases, ensuring the highest level of customer satisfaction.
  • Prepare witness statements and represent the organisation at court hearings.
  • Work with the in-house legal team to ensure effective case management.
  • Maintain excellent customer service, ensuring that customer care standards are met.
  • Draft and serve NSP's as and when required.
  • Attend multi-agency ASB meetings to discuss case management and community safety.

Requirements:

  • Previous experience working as a Police Officer or PCSO/Police Community Support Officer, or in a similar role within the housing sector.
  • Experience in preparing court and legal documents, as well as representing cases in court.
  • Knowledge of current housing and ASB legislation and up-to-date case law.
  • Ability to plan and monitor workload and cases.
  • Exceptional verbal and written communication skills, with experience working with a diverse range of customers or residents.

Benefits:

  • 25 days' holiday (plus bank holidays) increasing up to 28 days with 3 years of service.
  • Up to 8% contributory pension.
  • Flexible working.
  • Investment in your learning and development.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about making a difference in your community and have the skills and experience required for this role, please submit your application.