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Customer Service Representative

2 months ago


StainesuponThames, Surrey, United Kingdom Reed Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and accurate responses to customer inquiries.

Key Responsibilities
  • Customer Service: Handle incoming customer inquiries and provide solutions to their problems in a professional and courteous manner.
  • Communication: Interact with customers through various channels, including email and live chat, to ensure all communication is clear and professional.
  • Team Collaboration: Work collaboratively with team members to resolve customer issues and improve service delivery.
  • Product Knowledge: Maintain a high level of product knowledge to assist customers effectively.
  • Written Communication: Demonstrate excellent written skills to correspond with customers across various platforms.
Requirements
  • Customer Service Experience: Proven experience in a customer service environment, such as retail, hospitality, or contact centre.
  • Communication Skills: Excellent communication skills, both verbal and written.
  • Teamwork: Ability to work effectively as part of a team.
  • Problem-Solving: Strong problem-solving skills and the ability to handle customer inquiries with patience and empathy.
  • Organisation: Good organisational skills and the ability to manage multiple tasks simultaneously.
Benefits
  • Competitive Salary: Competitive salary of £28,000 with the potential for an annual bonus of up to 5%.
  • Flexible Working: Monday to Friday position with a 35-hour working week (40 hours including one-hour lunch break).
  • Hybrid Working: Hybrid working option with two days a week from home after passing probation.
  • Free Parking: Free parking available.
  • Holiday Allowance: Generous holiday allowance of 25 days.
  • Pension Contribution: Substantial pension contribution of 8% per month.
  • Private Healthcare: Private healthcare coverage.