Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.
Key Responsibilities- Customer Service: Provide timely and accurate responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Communication: Interact with customers through various channels, including email and live chat, to ensure clear and effective communication.
- Team Collaboration: Work collaboratively with team members to resolve customer issues and improve service delivery.
- Product Knowledge: Maintain a high level of product knowledge to assist customers effectively and provide informed solutions.
- Written Communication: Demonstrate excellent written skills to correspond with customers across various platforms.
- Team Environment: Contribute to a positive team environment and support colleagues when needed.
- Experience: Proven experience in a customer service environment, such as retail, hospitality, or contact centre.
- Communication Skills: Excellent communication skills, both verbal and written.
- Teamwork: Ability to work effectively as part of a team.
- Problem-Solving: Strong problem-solving skills and the ability to handle customer inquiries with patience and empathy.
- Organisation: Good organisational skills and the ability to manage multiple tasks simultaneously.
- Competitive Salary: Competitive salary of £28,000 with the potential for an annual bonus of up to 5%.
- Flexible Working: Monday to Friday position with a 35-hour working week (40 hours including one-hour lunch break).
- Hybrid Working: Hybrid working option with two days a week from home after passing probation.
- Free Parking: Free parking available.
- Holiday Allowance: Generous holiday allowance of 25 days.
- Pension Contribution: Substantial pension contribution of 8% per month.
- Private Healthcare: Private healthcare coverage.
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Customer Service Representative
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Customer Service Representative
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Service Desk Manager
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Customer Service Representative
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