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Customer Service Representative

2 months ago


WaltononThames, Surrey, United Kingdom Elliot Scott Group Full time

About Elliot Scott Group

We are a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our collections team. As a key member of our team, you will be responsible for handling inbound and outbound calls, assisting customers with repayments, negotiating payment arrangements, and conducting basic affordability checks.

Key Responsibilities

  • Customer Communication
    • Make and receive calls to discuss repayment options with customers.
    • Assist customers via live chat and handle queries or disputes.
  • Payment Arrangements
    • Negotiate payment plans with customers.
    • Conduct affordability checks to ensure customers can meet their payment obligations.
  • Account Management
    • Update account information and notes accurately.
    • Direct customers with financial difficulties to appropriate debt agencies.

Requirements

  • Experience
    • 2 years in customer service or retail preferred.
  • Skills
    • Strong communication, problem-solving, and active listening skills.
  • Attitude
    • Friendly, empathetic, with a positive and reliable work ethic.
  • Education
    • GCSE or equivalent preferred.

Working Hours

  • Monday-Friday: 8:30am - 5:00pm or 10:00am - 6:30pm.
  • One Saturday per month: 9:00am - 1:00pm.

Benefits

  • Casual dress code.
  • Company pension.
  • Wellness programme.
  • Monthly food allowance.
  • 28 days annual leave (increasing with service).
  • Employee Assistance Programme.
  • Bonus scheme and performance incentives.
  • Supportive work environment with ongoing training and development.