Customer Service Representative

4 weeks ago


WaltononThames, Surrey, United Kingdom ES Recruitment UK Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our collections team in Walton-On-Thames, Surrey. As a key member of our team, you will be responsible for handling inbound and outbound calls, assisting customers with repayments, negotiating payment arrangements, and completing basic affordability checks.

Key Responsibilities:

  • Make and receive calls to discuss repayment options.
  • Assist customers via live chat and handle queries or disputes.
  • Negotiate payment plans and conduct affordability checks.
  • Update account information and notes accurately.
  • Direct customers with financial difficulties to appropriate debt agencies.

About You:

  • Experience: 2 years in customer service or retail preferred.
  • Skills: Strong communication, problem-solving, and active listening.
  • Attitude: Friendly, empathetic, with a positive and reliable work ethic.
  • Education: GCSE or equivalent preferred.

Working Hours:

Monday-Friday: 8:30am - 5:00pm or 10:00am – 6:30pm

One Saturday per month: 9:00am – 1:00pm

Benefits:

  • Casual dress code
  • Company pension
  • Wellness programme
  • Monthly food allowance
  • 28 days annual leave


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