Customer Service Representative
1 week ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our collections team in Walton-On-Thames, Surrey. As a key member of our team, you will be responsible for handling inbound and outbound calls, assisting customers with repayments, negotiating payment arrangements, and completing basic affordability checks.
Key Responsibilities:
- Make and receive calls to discuss repayment options.
- Assist customers via live chat and handle queries or disputes.
- Negotiate payment plans and conduct affordability checks.
- Update account information and notes accurately.
- Direct customers with financial difficulties to appropriate debt agencies.
About You:
- Experience: 2 years in customer service or retail preferred.
- Skills: Strong communication, problem-solving, and active listening.
- Attitude: Friendly, empathetic, with a positive and reliable work ethic.
- Education: GCSE or equivalent preferred.
Working Hours:
Monday-Friday: 8:30am - 5:00pm or 10:00am – 6:30pm
One Saturday per month: 9:00am – 1:00pm
Benefits:
- Casual dress code
- Company pension
- Wellness programme
- Monthly food allowance
- 28 days annual leave
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