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Customer Service Sales Representative
2 months ago
About Bupa
Bupa is a leading health insurer and provider dedicated to helping people live longer, healthier, happier lives. As a customer-focused organization with no shareholders, our priority is delivering exceptional care and support to our members.
The Role: Customer Service Sales Advisor
We are seeking a passionate and driven Customer Service Sales Advisor to join our dynamic team. In this role, you will be the voice of Bupa, guiding existing customers through their policy renewal conversations and ensuring they receive the best possible healthcare solutions for themselves and their families.
Your Responsibilities:
- Manage inbound calls from our valued members in a fast-paced environment.
- Utilize multiple systems effectively while adhering to regulatory requirements.
- Deliver exceptional customer experiences, ensuring each interaction is positive and productive.
- Proactively address customer queries, resolving them efficiently and thoroughly.
- Identify customer needs through effective communication and questioning techniques.
- Present tailored products and services that meet the unique requirements of our customers.
- Maintain accurate customer records, documenting all interactions and actions taken.
Your Skills and Qualifications:
- Previous experience in sales or a contact center environment is highly desirable.
- Strong computer skills and the ability to adapt quickly to new systems.
- Excellent interpersonal skills with a genuine passion for customer service and helping others.
- The ability to influence and communicate complex information clearly and concisely.
- An enthusiastic and results-oriented attitude with a commitment to achieving goals.
Benefits:
At Bupa, we offer a comprehensive benefits package designed to support the well-being of our employees. This includes:
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance coverage.
- Generous pension plan with employer contributions.
- Life insurance benefits.
- Access to fitness facilities or discounts on local gyms.
