Customer Service Representative

1 week ago


StainesuponThames, Surrey, United Kingdom Reed Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive timely and accurate responses to their inquiries.

Key Responsibilities
  • Customer Service: Handle incoming customer inquiries and provide timely and accurate responses to their concerns.
  • Communication: Interact with customers through various channels, including email and live chat, ensuring all communication is clear and professional.
  • Team Collaboration: Work collaboratively with team members to resolve customer issues and improve service delivery.
  • Product Knowledge: Maintain a high level of product knowledge to assist customers effectively.
  • Written Communication: Demonstrate excellent written skills to correspond with customers across various platforms.
  • Team Environment: Contribute to a positive team environment and support colleagues when needed.
Requirements
  • Customer Service Experience: Proven experience in a customer service environment, such as retail, hospitality, or contact centre.
  • Communication Skills: Excellent communication skills, both verbal and written.
  • Teamwork: Ability to work effectively as part of a team.
  • Problem-Solving: Strong problem-solving skills and the ability to handle customer inquiries with patience and empathy.
  • Organisational Skills: Good organisational skills and the ability to manage multiple tasks simultaneously.
Benefits
  • Competitive Salary: Competitive salary of £28,000 with the potential for an annual bonus of up to 5%.
  • Flexible Working: Monday to Friday position with a 35-hour working week (40 hours including one-hour lunch break).
  • Hybrid Working: Hybrid working option with two days a week from home after passing probation.
  • Free Parking: Free parking available.
  • Holiday Allowance: Generous holiday allowance of 25 days.
  • Pension Contribution: Substantial pension contribution of 8% per month.
  • Private Healthcare: Private healthcare coverage.


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