Employment Coach

7 days ago

Brighton, Brighton and Hove, United Kingdom Maximus Full time

About Maximus

Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

Our Mission

We do work that matters with people who care. Our mission is to support customers to address their barriers to employment by providing individualized packages of support, enabling them to acquire the necessary skills and confidence to secure and sustain employment.

Job Summary

We are seeking an Employment Coach to join our team. As an Employment Coach, you will be responsible for supporting customers to overcome barriers to employment and achieve their career goals. You will work closely with customers to identify their strengths and areas for development, and provide tailored support to help them secure and sustain employment.

Key Responsibilities

  • Support customers to address their barriers to employment through individualized packages of support.
  • Work with customers to identify employment opportunities and support them into and during employment.
  • Meet personal performance targets and Key Performance Indicators.
  • Manage a caseload of customers using a variety of coaching strategies to help customers overcome barriers to obtaining sustainable employment.
  • Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences, and holistic barriers to progression.
  • Co-produce personalized, tailored SMART action plans with sequenced interventions and development opportunities.
  • Use an integration framework of local specialist services to obtain support to address specific issues.
  • Use social prescribing to develop and improve customer circumstances.
  • Work with multiple agencies to develop holistic approaches to support customers.
  • Support customers in all aspects of job-search and interview preparation to ensure they are matched to the right job that enables them to sustain employment and develop a career.
  • Fully understand the local labor market to source suitable job opportunities.
  • Market specific customers to employers.
  • Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.
  • Co-produce effective in-work support plans with participants and employers, based on an assessment of need, providing practical support to ensure a smooth transition into work.
  • Be mindful of Health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
  • Develop specialist knowledge areas, such as specific disabilities, housing, benefits, etc. Provide advice to other staff on these specialisms across the programme.
  • Develop relationships with key stakeholders to maximize customer opportunities.
  • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
  • Maintain IT files and customer records to the required compliance and quality standards.
  • Fully comply with company policies, including those for personal data security, safeguarding, and health & safety.
  • Work from local hubs and community outreach locations to increase service accessibility.
  • Work flexibility, which may include evenings and weekends, as well as being based in different hub locations when required.
  • Actively and positively promote Pluss, its vision, and values at all times.
  • Uphold safeguard and promote the organization's values and philosophy, particularly in relation to ethics, integrity, corporate social responsibility, equal opportunities, and diversity.
  • Act on any issues of concern in relation to Safeguarding Adults and Children.
  • Uphold and comply with Data Protection and confidentiality standards.

Requirements

  • Empowers & Inspires Others
  • Building Effective Relationships
  • Analytical Thinking & Problem Solving
  • Planning & Organising
  • Demonstrates effective questioning skills, including probing and challenging
  • Demonstrates effective coaching and mentoring skills
  • High level of digital literacy skills, including strong working knowledge of Microsoft Office applications and web-based communication technologies
  • Experience or ability to cold call and close agreements with employers
  • Demonstrates the ability to market specific attributes of customers to employers
  • Experience of working in a target-driven environment
  • Experience of working with people with multiple and complex needs, including health conditions and disabilities
  • Understanding of how to affect positive behavior change
  • Quality & Compliance: Understanding of the requirement for accurate completion of paperwork and contract compliance
  • GCSE or equivalent in English and Maths at grade 'C' or above or equivalent qualification or experience
  • A strong commitment to personal and professional development
  • Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
  • Ability to work within Corporate Policy, Procedures, and Health & Safety Legislation
  • Commitment to the Company's safeguarding protocols
  • Ability to carry out the duties of the job with reasonable adjustments
  • Ability to meet the mobility requirements of the job
  • Eligible to Work in the UK status

Desirable

  • Member of IEP
  • Emotional Intelligence
  • Knowledge of the labor market, wider provision in the local area
  • Experience of securing employment opportunities for a wide range of individuals
  • Level 3 Award in Employability Services Sector or equivalent

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