Assistant Change Coach

6 days ago

Brighton, Brighton and Hove, United Kingdom Maximus Full time

About the Role

We are seeking a highly motivated and experienced Change Coach Assistant to join our team at Maximus. As a Change Coach Assistant, you will play a vital role in supporting our Change Coaches in conducting programme induction sessions, running Job clubs, and undertaking troubleshooting activities to ensure individuals sustain employment.

Key Responsibilities

  • Engage participants following referral to the programme through outbound calls.
  • Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
  • Undertake initial assessments with customers, update records, and book them onto follow-up meetings with their designated Change Coach.
  • Sensitively handle customer concerns about joining an employment programme or returning to work.
  • Organise and undertake Job Club activities either at central hubs or outreach locations (including job search, preparing CVs, talks from employers, etc.).
  • Support in organising bulk recruitment campaigns for specific employers.
  • Provide information, advice, and guidance for customers and employers who access Pluss through the 0800 number.
  • Undertake visits to employers to resolve 'settling-in' issues when a customer starts work.
  • Assist with customers' employment training needs, including travel training.
  • Be mindful of health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
  • Maintain accurate customer records that are compliant with quality procedures.
  • Support Change Coaches (CC) in re-engaging with disengaged customers.
  • Support CC with additional activities, e.g., bus fares, follow-up Did not attends, etc.
  • Support CCs with mandating paperwork.
  • Deal with day-to-day responsibilities of the office maintenance (e.g., post, stationery supplies, booking of interpreters/taxis, processing of paperwork).
  • Work flexibly, supporting all activities of a team as directed by the Contract Manager.
  • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
  • Work from local hubs and community outreach locations to increase service accessibility.
  • Work flexibility, which may include evenings and weekends, as well as being based in different hub locations when required.
  • To actively and positively promote Pluss, its vision, and values at all times. To include targeted marketing activities such as networking, attendance at events, and public relations activity in line with the Pluss Marketing Strategy.
  • Uphold safeguard and promote the organisation's values and philosophy, particularly relating to ethics, integrity, corporate, social responsibility, equal opportunities, and diversity, as referenced in the company policy and values standards.
  • Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures.
  • Uphold and comply with Data Protection and confidentiality standards.

Requirements

  • Empowers and Inspires Others
  • Adaptable and Resilient
  • Communication
  • Analytical Thinking & Problem Solving

Knowledge, Experience, and Skills

  • Demonstrates effective questioning skills, including probing and challenging
  • Experience of an outcome-driven environment
  • Experience in the use of ICT systems
  • Understanding of how to affect positive behaviour change

Education/Training

  • GCSE or equivalent in English and Maths at grade 'C' or above or equivalent qualification or experience
  • Willingness to undertake any relevant training in order to develop within the role

Other Relevant Factors

  • Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
  • Ability to work within Corporate Policy, Procedures, and Health & Safety legislation
  • Commitment to the Company's safeguarding protocols

Physical

  • Ability to carry out the duties of the job with reasonable adjustments when necessary
  • Ability to meet the mobility requirements of the job
  • Eligible to Work in the UK status

  • Assistant Change Coach

    2 days ago

    Brighton, Brighton and Hove, United Kingdom Maximus Full time

    About the RoleWe are seeking an experienced and motivated Assistant Change Coach to join our team at Maximus. As an Assistant Change Coach, you will play a vital role in supporting our Change Coaches in conducting programme induction sessions, running Job clubs, and undertaking troubleshooting activities to ensure individuals sustain employment.Key...

  • Assistant Change Coach

    2 days ago

    Brighton, Brighton and Hove, United Kingdom Maximus Full time

    About the RoleWe are seeking an experienced and motivated Assistant Change Coach to join our team at Maximus. As an Assistant Change Coach, you will play a vital role in supporting our Change Coaches in conducting programme induction sessions, running Job clubs, and undertaking troubleshooting activities to ensure individuals sustain employment.Key...

  • Employment Coach

    1 day ago

    Brighton, Brighton and Hove, United Kingdom Maximus UK Full time

    About the RoleWe are seeking a highly skilled and motivated Employment Coach to join our team at Maximus UK. As an Employment Coach, you will play a critical role in supporting customers to address their barriers to employment and achieve their career goals.Key ResponsibilitiesCustomer Support: Provide individualized support to customers to help them...

  • Employment Coach

    1 day ago

    Brighton, Brighton and Hove, United Kingdom Maximus UK Full time

    About the RoleWe are seeking a highly skilled and motivated Employment Coach to join our team at Maximus UK. As an Employment Coach, you will play a critical role in supporting customers to address their barriers to employment and achieve their career goals.Key ResponsibilitiesCustomer Support: Provide individualized support to customers to help them...

  • Community Coach

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Brighton & Hove Albion Foundation Full time

    Community Coach (Brighton & Mid Sussex)Location: The geographical region of Brighton & Mid Sussex, and the Foundation's offices on Freshfield Road, BrightonSalary: £21,840 per annumHours: 35 hours per weekJob Type: 1-year fixed term contractAbout Brighton & Hove Albion FoundationWe are the official charity of Brighton and Hove Albion FC, using the power of...

  • Lead Coach East Sussex

    7 days ago

    Brighton, Brighton and Hove, United Kingdom Brighton & Hove Albion Foundation Full time

    About the RoleJob Title: Lead Coach (East Sussex)Location: Region of East SussexJob Type: Full-time, 35 hours per weekJob Summary: We are seeking a highly skilled and experienced Lead Coach to join our team at Brighton & Hove Albion Foundation. The successful candidate will be responsible for delivering coaching programs and services to our clients in the...

  • Employment Coach

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Maximus Full time

    About MaximusMaximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.Our MissionWe do work that matters with people who care. Our mission is to support customers to address...

  • Employment Coach

    6 days ago

    Brighton, Brighton and Hove, United Kingdom Maximus Full time

    About MaximusMaximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.Our MissionWe do work that matters with people who care. Our mission is to support customers to address...

  • Lead Coach East Sussex

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Brighton & Hove Albion Foundation Full time

    About the RoleJob Title: Lead Coach (East Sussex)Location: Region of East SussexJob Type: Full-time, 35 hours per weekJob Summary: We are seeking a highly skilled and experienced Lead Coach to join our team at Brighton & Hove Albion Foundation. The successful candidate will be responsible for delivering coaching programs and services to our clients in the...

  • Lead Coach East Sussex

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Brighton & Hove Albion Foundation Full time

    About the RoleJob Title: Lead Coach (East Sussex)Location: Region of East SussexJob Type: Full-time, 35 hours per weekJob Summary: We are seeking a highly skilled and experienced Lead Coach to join our team at Brighton & Hove Albion Foundation. The successful candidate will be responsible for delivering coaching programs and services to our clients in the...

  • Lead Coach East Sussex

    6 days ago

    Brighton, Brighton and Hove, United Kingdom Brighton & Hove Albion Foundation Full time

    About the RoleWe are seeking a highly skilled and experienced Coach to join our team at the Brighton & Hove Albion Foundation. As a Coach, you will play a vital role in delivering our programs and services, using the power of football to change lives.Key ResponsibilitiesDeliver high-quality coaching sessions to individuals and groups, focusing on personal...

  • Lead Coach East Sussex

    7 days ago

    Brighton, Brighton and Hove, United Kingdom Brighton & Hove Albion Foundation Full time

    About the RoleWe are seeking a highly skilled and experienced Coach to join our team at the Brighton & Hove Albion Foundation. As a Coach, you will play a vital role in delivering our programs and services, using the power of football to change lives.Key ResponsibilitiesDeliver high-quality coaching sessions to individuals and groups, focusing on personal...

  • Employment Coach

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Maximus UK Full time

    About the RoleWe are seeking a highly skilled and motivated Employment Coach to join our team at Maximus UK. As an Employment Coach, you will play a critical role in supporting customers to address their barriers to employment and achieve their career goals.Key ResponsibilitiesCustomer Support: Provide individualized support to customers to help them...

  • Football Development Coach

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Brighton & Hove Albion Football Club Full time

    About Our OrganizationWe are a leading sports charity associated with Brighton and Hove Albion Football Club, dedicated to utilizing the influence of football to make a positive impact on individuals' lives. Our community programs aim to encourage active lifestyles, skill development, and overall well-being across the region. Our mission is to create a...

  • Data Administrator

    7 days ago

    Brighton, Brighton and Hove, United Kingdom Change Grow Live Full time

    About Change Grow LiveChange Grow Live is a charity dedicated to making a positive impact on the lives of our service users. We provide support and respect in a safe environment, treating each individual with dignity and respect. Our core values are 'Be open, be compassionate, and be bold', and our team members embody these principles in their daily work.Job...

  • Data Administrator

    6 days ago

    Brighton, Brighton and Hove, United Kingdom Change Grow Live Full time

    About Change Grow LiveChange Grow Live is a charity dedicated to making a positive impact on the lives of our service users. We provide support and respect in a safe environment, treating each individual with dignity and respect. Our core values are 'Be open, be compassionate, and be bold', and our team members embody these principles in their daily work.Job...

  • Employment Coach

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Maximus UK Full time

    About the RoleWe are seeking a highly skilled and motivated Employment Coach to join our team at Maximus UK. As an Employment Coach, you will play a critical role in supporting customers to address their barriers to employment and achieve their career goals.Key ResponsibilitiesCustomer Support: Provide individualized support to customers to help them...

  • Employment Coach

    5 days ago

    Brighton, Brighton and Hove, United Kingdom Maximus UK Full time

    About the RoleWe are seeking a highly skilled and motivated Employment Coach to join our team at Maximus UK. As an Employment Coach, you will play a critical role in supporting customers to address their barriers to employment and achieve their career goals.Key ResponsibilitiesCustomer Support: Provide individualized support to customers to help them...

  • Youth Sports Coach

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Brighton & Hove Albion Foundation Full time

    Position Title: Community Development CoachLocation: The Brighton & Mid Sussex area, with opportunities at the Foundation's offices.Compensation: £21,840 annuallyWork Schedule: 35 hours per weekContract Type: Fixed term for 1 yearAbout Brighton & Hove Albion FoundationAs the official charity of Brighton and Hove Albion FC, we harness the influence of...

  • Childcare Skills Coach

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    Job Title: Skills Coach (Childcare)Job Summary:We are seeking an experienced and qualified Skills Coach to join our team at Clearline Recruitment Ltd. As a Skills Coach, you will play a vital role in delivering apprenticeship and upskilling courses, making a positive impact on the learning experience of apprentices.Key Responsibilities:Deliver...