Customer Claims Resolution Manager
3 weeks ago
- Position: Claims Resolution Expert
- Location: Hybrid model with remote and on-site work
- Salary: Competitive base salary with comprehensive benefits
- Type: Permanent employment opportunity
Role Summary
As a Claims Resolution Expert at som3 Recruitment, you will report directly to the Resolution Team Manager and the Resolution Technical Manager. Your primary responsibility will be to oversee the management of new failed firms and facilitate the resolution of customer claims by collaborating with various stakeholders, including regulatory bodies, insolvency practitioners, brokers, and other relevant parties.
Your role will involve executing the strategy for insolvency and administration in conjunction with the Insolvency Practitioner, ensuring that all processes, risks, and key controls are effectively maintained and adhered to. You will provide technical guidance to suppliers and outsourced partners regarding claims handling, striving to achieve optimal outcomes for our customers.
Essential Skills
- Minimum of 5 years' experience in claims handling
- Experience in pensions or SIPP
- Proven ability to collaborate with internal teams and external partners
- Exceptional communication skills
Additional Responsibilities
- Engage regularly with relevant parties, including insolvency practitioners and brokers associated with the failed firms under your management
- Monitor and manage the progress and performance of each estate, working closely with key stakeholders to implement the strategy for the resolution of the failed firm
- Collaborate with runoff agents to ensure streamlined processes are established for achieving favorable outcomes for customers and levy payers
- Utilize management information to effectively oversee claims management, including new claims, ongoing claims, reserving philosophy, and claims progression
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