Claims Resolution Expert
3 weeks ago
Location: Hybrid work model available.
Hours: Full-time position with flexible work options.
Role Overview:
As a pivotal member of the Resolution Team, you will report directly to the Resolution Team Manager or Resolution Technical Manager. Your primary responsibility will be to oversee the management of new failed firms and facilitate the resolution of customer claims in collaboration with regulatory bodies, insolvency practitioners, brokers, and other stakeholders.
Key Responsibilities:
- Engage consistently with relevant parties, including insolvency practitioners and brokers associated with the firms under your management.
- Monitor and assess the progress and performance of each estate, working alongside key stakeholders to implement the strategy for winding down failed firms.
- Collaborate closely with runoff agents to ensure streamlined processes are established, promoting optimal outcomes for customers and levy payers.
- Utilize management information to effectively oversee claims management, including new claims, ongoing claims, and reserving practices.
- Provide technical guidance and approval for valid insurance claims payments, ensuring compliance with service level agreements and regulatory standards.
- Facilitate the management of substantial claims within the estate, attending meetings with stakeholders to ensure customer interests are prioritized.
- Oversee the closure of estates, ensuring all follow-up activities are planned and executed appropriately.
- Deliver training sessions to relevant parties on the processes and regulations of the Financial Services Compensation Scheme.
Candidate Profile:
The ideal candidate will possess:
- Strong ability to manage the expectations of senior stakeholders, both internally and externally.
- Comprehensive knowledge of claims handling across various product lines.
- Exceptional customer service skills, ensuring positive interactions with suppliers, stakeholders, and customers.
- Expertise in the rules, policies, and processes of the Financial Services Compensation Scheme, FCA, and PRA.
- Technical proficiency in claims assessment and management.
- Experience within the financial services sector.
Insurance Knowledge:
- Solid understanding of current operational procedures in insurance claims management across diverse products.
- Thorough knowledge of Policyholder Protection Rules and their implications for insurance contracts and claims.
- Insight into the legal aspects of insurance contracts and their relevance in resolving coverage disputes.
Benefits:
- 26 days of annual leave with options to buy or sell leave.
- Generous pension contributions exceeding 9%.
- Comprehensive private medical and dental insurance.
- Paid maternity, paternity, and shared parental leave for six months.
- Discounted gym membership options.
We are committed to accommodating any reasonable adjustments candidates may require during the recruitment process. Please inform us of any specific needs during your application.
About the Organization:
For over two decades, the Financial Services Compensation Scheme has been dedicated to assisting customers of failed authorized financial services firms.
With a proven track record, we have supported millions of customers and disbursed substantial compensation. Our ongoing commitment is to enhance our services, ensuring we meet the evolving needs of our customers in a complex financial landscape.
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