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Claims Service Improvement Manager
2 months ago
About the Role:
NHS Resolution is seeking a talented Service Improvement Manager to join the Claims Service Improvement Team on a permanent contract basis.
Key Responsibilities:
- Support the research, planning, and implementation of new and improved protocols, processes, and ways of working across the Claims function.
- Identify processes and improvement opportunities to improve efficiency and contribute to the development of best practices and risk identification.
- Provide support to mitigate any potential challenges and collaborate with a team of Senior Service Improvement Managers.
Requirements:
- Excellent oral and written communication skills.
- Excellent organisational skills and ability to multi-task.
- Experience in successfully managing a demanding workload to tight deadlines.
- Analytical and innovative way of thinking.
- Experience of working with and drafting data reports, detailed documentation, and data visualisation tools is also desirable.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
About NHS Resolution:
NHS Resolution is a not-for-profit arm's length of the NHS working for healthcare providers to resolve claims fairly and to share learning across the NHS and beyond.
We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Our Values:
- Professional
- Expert
- Ethical
- Respectful
What We Are Looking For:
We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible.
