Claims Resolution Expert
3 weeks ago
Location: Hybrid work model with a blend of office and remote work.
Hours: Full-time position with flexible working arrangements available.
Role Overview:
As a pivotal member of the Resolution Team, reporting to the Resolution Team Manager or Resolution Technical Manager, you will oversee the management of newly failed firms and the resolution of customer claims. This involves collaboration with regulatory bodies, insolvency practitioners, brokers, and various third parties.
Key Responsibilities:
- Engage regularly with relevant stakeholders, including insolvency practitioners and brokers of the firms under your management.
- Monitor and assess the progress and performance of each estate, ensuring alignment with the strategic objectives for the resolution of failed firms.
- Collaborate closely with runoff agents to establish optimized processes that yield favorable outcomes for customers and levy payers.
- Utilize management information effectively to oversee claims management, including new claims, ongoing claims, and reserving practices.
- Provide technical support and authorize valid insurance claim payments within established service level agreements, adhering to regulatory standards.
- Facilitate large claims within the estate, participating in joint settlement meetings with a focus on customer interests.
- Oversee the closure of estates, ensuring that any follow-up activities required by the Financial Services Compensation Scheme (FSCS) are executed.
- Deliver and enhance training for relevant parties on FSCS processes.
Candidate Profile:
The ideal candidate will possess:
- Proven ability to manage expectations of senior stakeholders, both internally and externally.
- Comprehensive knowledge of claims handling across various product lines.
- Exceptional customer service skills, ensuring positive interactions with suppliers, stakeholders, and customers.
- Expertise in FSCS, FCA, and PRA regulations, policies, and procedures.
- Strong technical knowledge of claims assessment processes.
- Experience within the financial services sector.
Insurance Knowledge:
- Solid understanding of current operational procedures followed by insurers in managing insurance claims across diverse products.
- Thorough knowledge of Policyholder Protection Rules and their implications for insurance contracts and claims.
- Familiarity with the legal aspects of insurance contracts and their relevance in resolving policy coverage disputes.
Benefits:
- 26 days of annual leave with options to buy or sell leave days.
- Generous pension contributions exceeding 9%.
- Comprehensive private medical and dental insurance.
- Paid maternity, paternity, and shared parental leave for up to 6 months.
- Discounted gym membership.
We are committed to accommodating any reasonable adjustments candidates may require during the recruitment process.
About the Organization:
The Financial Services Compensation Scheme (FSCS) has been dedicated to assisting customers of failed authorized financial services firms for over two decades. Our mission is to provide protection and reassurance to our customers during challenging times, ensuring they receive the support they need.
With a proven track record of helping millions of customers and delivering substantial compensation, FSCS is recognized for its commitment to continuous improvement and customer-centric service in an increasingly complex financial landscape.
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