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Claims Resolution Analyst
3 months ago
Location: Hybrid work environment with a blend of office and remote work.
Hours: Full-time position with flexible work arrangements available.
Position Overview:
As a key member of the Resolution Team, reporting to the Resolution Team Manager, you will oversee the management of new failed firms and facilitate the resolution of customer claims. This role involves collaboration with various stakeholders, including Regulators, Insolvency Practitioners, Brokers, and other third parties.
Key Responsibilities:
- Engage consistently with relevant parties, including Insolvency Practitioners and Brokers of the firms under your management.
- Monitor and assess the progress of each estate, ensuring alignment with the strategic objectives for winding down failed firms.
- Collaborate closely with Run-off Agents to optimize processes that yield favorable outcomes for customers and levy payers.
- Utilize management information to effectively oversee claims management, including new claims, open claims, and reserving practices.
- Provide technical support and authorize valid insurance claim payments within established service level agreements.
- Facilitate the management of substantial claims within the estate, representing the interests of the organization and customers during settlement discussions.
- Ensure the proper closure of estates, coordinating any follow-up activities as required.
- Deliver training to relevant stakeholders on processes related to the Financial Services Compensation Scheme.
Candidate Profile:
The ideal candidate will possess:
- Proven ability to manage expectations of both internal and external senior stakeholders.
- Comprehensive knowledge of claims handling across various product lines.
- Commitment to delivering exceptional customer service through effective communication.
- Expertise in FSCS, FCA, and PRA regulations, policies, and procedures.
- Strong technical understanding of claims assessment processes.
- Experience within the financial services sector.
Insurance Knowledge:
- Awareness of current operational procedures in insurance claims management.
- Understanding of Policyholder Protection Rules and their relevance to insurance contracts.
- Knowledge of legal principles governing insurance contracts and their application in resolving coverage disputes.
Benefits:
- 26 days of annual leave with options to buy or sell leave days.
- Generous pension contributions exceeding 9%.
- Comprehensive private medical and dental insurance.
- Paid parental leave for up to 6 months.
- Discounted gym membership options.
We are committed to accommodating any reasonable adjustments candidates may require during the recruitment process.
About the Organization:
The Financial Services Compensation Scheme has been dedicated to assisting customers of failed authorized financial services firms for over two decades. Our mission is to provide support and reassurance to our customers during challenging times, and we have successfully compensated millions of customers throughout our history.
As we continue to evolve, we aim to play a pivotal role in preventing consumer harm and reducing costs within the financial services ecosystem.
