Colorectal Cancer Pathway Coordinator

3 weeks ago

London, Greater London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

Position Overview

An exceptional opportunity has emerged for a dedicated and detail-oriented professional to join the GI Services Division as a Coordinator for the Colorectal Cancer pathway.

This division encompasses various surgical and medical specialties that address conditions affecting the digestive system. The primary responsibility of this role is to facilitate and coordinate multi-disciplinary team (MDT) meetings while managing a streamlined patient journey for individuals diagnosed with Lower GI cancer, from initial referral through to diagnosis and treatment.

In this dynamic and fast-paced environment, you will play a crucial role in ensuring the effective management of cancer patients, striving to meet established waiting time targets.

Key Qualifications

We are in search of a proactive and highly motivated manager with prior experience in the NHS. The ideal candidate will demonstrate the capability to meet challenging performance targets while maintaining a focus on delivering high-quality, patient-centered services. Strong communication, leadership, and people management skills, coupled with a positive attitude, are essential.

As a collaborative team member, you will possess excellent communication skills, enabling you to engage effectively with a diverse range of stakeholders at various levels of seniority.

The successful candidate will adopt a patient-centered approach, aligning with the core values of the Trust.

Main Responsibilities

Reporting to the Service Manager, the Coordinator for the Colorectal Cancer pathway will be responsible for the following:

  • Delivering high-quality administrative and project support services to the Division, with a specific focus on facilitating and coordinating MDT meetings.
  • Leading the analysis of team performance metrics and generating regular reports on the status of all patients within the Cancer Target pathway.
  • Collaborating with Pathway Coordinators to manage an effective patient journey for cancer patients, ensuring adherence to Cancer Waiting Time Targets.
  • Driving service improvement initiatives and quality control measures to enhance the efficiency of patient pathways and improve reporting quality.
  • Promoting best practices and supporting clinical and administrative teams to foster a positive patient experience.
  • Serving as a resource for advice and support in resolving complex or sensitive issues.

About the Organization

University College London Hospitals NHS Foundation Trust (UCLH) is recognized as one of the most intricate NHS trusts in the UK, catering to a large and diverse population. We provide academically led acute and specialist services to individuals from the local community, across the UK, and internationally. Our mission is to deliver exceptional patient care, outstanding education, and pioneering research.

We offer top-tier acute and specialist services across multiple sites, including:

  • University College Hospital
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

Our commitment lies in diagnosing and treating a wide array of complex illnesses. UCLH specializes in women's health and the treatment of cancer, infections, neurological, gastrointestinal, and oral diseases. We also provide world-class support services, including critical care, imaging, nuclear medicine, and pathology.

We are dedicated to sustainability and have pledged to achieve carbon net zero status, integrating sustainable practices throughout UCLH. Our ambitious targets include reaching net zero for direct emissions by 2031 and indirect emissions by 2040.

Job Responsibilities

For a comprehensive Person Specification and further details regarding the primary responsibilities of this role, please refer to the attached Job Description.

The Surgery and Cancer Board, led by Medical Director Professor Geoff Bellingan, oversees services based in various locations, with five divisions, each managed by a Divisional Clinical Director and Divisional Manager: Cancer, Surgical Specialties, Gastrointestinal Services, Imaging, and Theatres and Anesthesia.

Join us in being part of a leading NHS trust recognized for its excellence in the healthcare sector.

UCLH has consistently been rated as the top trust to work for in England, as evidenced by the most recent NHS staff survey, which highlighted the highest percentage of staff recommending us as a workplace among all general acute or acute/community NHS trusts in England.

UCLH remains committed to fostering a supportive and rewarding work environment for all staff members.

Essential Knowledge and Qualifications

  • Degree or equivalent experience, along with training in administrative procedures.
  • Proficiency in a range of computerized software and a solid understanding of medical terminology.

Essential Experience

  • Demonstrated administrative experience at a high level of competence, acquired through training and practical experience.
  • Experience working in an office environment.
  • Prior experience in the NHS or healthcare sector.

Essential Skills and Abilities

  • Able to supervise and deliver administrative and clerical duties relevant to the work area.
  • Capable of implementing improvements based on local audit analyses.

Essential Values

  • Demonstrated ability to uphold Trust Values of safety, kindness, teamwork, and continuous improvement.

Essential Communication Skills

  • Able to convey complex, sensitive, or contentious information accurately and effectively to patients and all organizational levels, both verbally and in writing.
  • Skilled in supporting and reassuring patients and caregivers in distress.
  • Able to persuade, motivate, and negotiate to foster cooperation.
  • Exhibits tact, empathy, and reassurance when handling sensitive information.
  • Understands the importance of maintaining confidentiality.

Personal and People Development

  • Works independently, requiring management rather than supervision.

Commitment to Equality, Diversity, and Inclusion

  • Demonstrable understanding of Equality, Diversity, and Inclusion principles, along with knowledge of NHS obligations under the Equality Act 2010 and Public Sector Equality Duties.
  • Experience in customer service within a multicultural environment.
  • Knowledge of the significance of equal opportunities.
  • Demonstrates understanding of the importance of maintaining privacy and dignity.

Quality and Service Improvement

  • Demonstrates a solid understanding of what constitutes a high-quality service for patients.
  • Able to manage resources efficiently and effectively.
  • Capable of reporting and addressing problems as they arise.
  • Able to supervise and deliver administrative and clerical duties relevant to the work area.
  • Able to lead service improvement initiatives within the local environment.
  • Capable of implementing enhancements based on local audit analyses.

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