Branch Operations Manager

3 weeks ago


Ascot, Windsor and Maidenhead, United Kingdom Lawsons Whetstone Full time

Branch Operations Manager

Reports to: Area Manager

Position type: Permanent

About Lawsons Whetstone

With a legacy dating back to 1921, Lawsons Whetstone stands as a premier independent merchant specializing in Timber, Building Materials, and Fencing across London and the South East. Our extensive network includes multiple branches dedicated to serving a diverse clientele.

The Role

The Branch Operations Manager will be instrumental in guiding and inspiring the branch team to meet and exceed sales, gross margin, and other critical business objectives. This role requires a comprehensive and strategic approach to branch management, fostering ongoing growth and enhancements.

What We Offer...

- Competitive Salary

- 25 Days Holiday + Bank Holidays + Annual Celebration Day

- Profit Share Scheme

- Death In Service Benefit

- Income Protection Scheme

- Cycle to Work Scheme

Key Responsibilities...

- Build and sustain robust customer relationships through effective branch account management, utilizing face-to-face interactions, phone calls, and email communications.

- Gain a comprehensive understanding of customer requirements and their specific areas of expertise.

- Oversee customer and project pricing management, including adjustments for inflation and price increases, to enhance profit margins.

- Formulate and uphold individual customer and branch sales strategies, ensuring customer retention of trading accounts.

- Collaborate closely with designated manufacturers and distributors to ensure alignment with our operational expectations.

- Adhere to account limits while supporting customer credit control management.

- Lead, motivate, and manage the branch team towards achieving collective success.

- Coach and develop the branch team to reach their maximum potential.

- Address all aspects of underperformance effectively.

- Ensure the efficient execution of daily branch operations in sales, operations, and administration.

- Conduct regular one-on-one performance reviews with staff.

- Manage the fleet of vehicles in accordance with company transport guidelines.

- Drive sales and gross margin growth of new trading credit accounts.

We Seek Candidates Who...

- Demonstrate a proven ability to cultivate existing and new business opportunities.

- Possess a strong understanding of Health & Safety regulations.

- Have a successful track record in managing and motivating a branch team.

- Exhibit a history of enhancing profitable business performance.

- Show strong influencing and organizational skills.

- Have a proven ability to resolve problems effectively.

- Display strong business acumen and a results-oriented mindset.

- Possess excellent leadership and coaching capabilities.



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