Branch Operations Leader

3 weeks ago


Ascot, Windsor and Maidenhead, United Kingdom Lawsons Whetstone Full time

Branch Operations Leader - Lawsons Whetstone

Reports to: Area Manager

Position type: Permanent

About Lawsons Whetstone

With a rich history in the industry, Lawsons Whetstone stands as a prominent independent supplier of Timber, Building Materials, and Fencing solutions in the region. Our extensive network of branches ensures we meet the diverse needs of our customers across various sectors.

The Role

As the Branch Operations Leader, you will be at the forefront of driving performance and fostering a high-performing team. Your leadership will be pivotal in achieving sales targets, enhancing gross margins, and implementing strategic initiatives for continuous improvement.

What We Offer...

- Competitive Salary

- 25 Days Holiday + Bank Holidays + Annual Celebration Day

- Profit Share Scheme

- Death In Service Benefit

- Income Protection Scheme

- Cycle to Work Scheme

Key Responsibilities...

- Build and nurture strong customer relationships through effective account management, utilizing face-to-face interactions, phone calls, and email communication.

- Gain a comprehensive understanding of customer requirements and their specific areas of expertise.

- Oversee pricing strategies for customers and projects, adapting to market changes to enhance profitability.

- Formulate and maintain tailored sales plans for individual customers and ensure retention of trading accounts.

- Collaborate closely with manufacturers and distributors to align on expectations and requirements.

- Manage customer credit limits and support credit control processes.

- Lead, inspire, and motivate the branch team towards achieving collective success.

- Coach and develop team members to unlock their full potential.

- Address underperformance effectively and implement solutions.

- Ensure the smooth execution of daily branch operations, including sales, logistics, and administration.

- Conduct regular performance reviews with staff to foster growth and development.

- Oversee the management of the branch's vehicle fleet in compliance with company transport policies.

We Seek Candidates Who...

- Demonstrate a proven ability to cultivate both existing and new business opportunities.

- Possess a strong understanding of Health & Safety regulations.

- Have a track record of successfully managing and motivating a branch team.

- Show evidence of enhancing business performance profitably.

- Exhibit strong influencing and organizational skills.

- Have a proven history of effective problem resolution.

- Display strong business acumen with a results-oriented mindset.

- Possess excellent leadership and coaching capabilities.



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