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Retail Operations Manager
2 months ago
We are seeking a highly skilled and experienced Retail Manager to join our team at LaplandUK. As a key member of our operations team, you will be responsible for managing the day-to-day retail operations of our experience, ensuring that our retail stores are fully staffed and stocked, and that our teams are fully briefed and trained in their roles.
Key Responsibilities- Event Planning: Be fully aware of current retail strategies, including product, visual merchandising, and sales forecasts, prior to site launch.
- Event Operations: Ensure all retail departments' set-up or closing duties at the beginning/end of daily operations are complete, and that cleaning, stock levels, and visual merchandising standards have been adhered to.
- Guest Experience: Ensure guest expectations are consistently met and exceeded through warm and welcoming service delivery, following our operating procedures and sequence of service.
- HR: Train team members to ensure service and quality standards are consistently met. Maintain and improve the morale of Retail Elves during the event.
- Loss Prevention: Ensure any stock movements are properly recorded and stock wastage is minimized and properly accounted for alongside the Warehouse Manager.
- Previous experience in a retail supervisory role.
- Lead by example as a strong operational, hands-on, role model.
- Bright and articulate, with the ability to influence and engage other members of the team.
- Excellent verbal communication skills.
LaplandUK is a dynamic and innovative company that celebrates the magic of childhood through our immersive experiences. We are committed to excellence and strive to create a workplace culture that values collaboration, continuous improvement, and outstanding results. As a member of our team, you will be part of a vibrant and supportive community that is passionate about making memories for families.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced retail professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
