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Event Operations Manager
2 months ago
Job Summary:
LaplandUK is seeking a highly skilled and experienced Event Operations Manager to lead the entire Father Christmas operation. As a key member of our team, you will be responsible for managing the guest journey from The Elven Village to Compass' Lobby, ensuring a world-class experience for our guests.
Key Responsibilities:
- Manage the guest flow rate and ensure a seamless experience for our guests.
- Lead and inspire operational and performance teams to deliver exceptional results.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with cross-functional teams to ensure alignment and effective communication.
- Monitor and report on key performance indicators (KPIs) to inform business decisions.
Requirements:
- Minimum five years of experience in event operations or visitor attraction operations.
- Basic knowledge of KPI and customer insight data.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong leadership and communication skills.
- Ability to develop and implement effective training programs.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Chance to work on a unique and exciting project.
Training and Development:
LaplandUK is committed to providing our employees with the skills and knowledge they need to succeed. As an Event Operations Manager, you will have access to comprehensive training programs, including pre-approved training courses and 'Train the Trainer' courses.
