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Event Operations Manager
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Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full timeJob Title: Event Operations ManagerJoin our team as an Event Operations Manager at LaplandUK, where you will be responsible for leading and inspiring operational and performance teams to deliver a world-class experience for our guests.About the Role:The Event Operations Manager will be accountable for the entire Father Christmas operation, ensuring that...
Area Operations Manager
2 months ago
LaplandUK is a leading provider of immersive experiences, transporting families into a magical world. As an Area Operations Manager, you will play a critical role in delivering a world-class experience for our guests.
Key Responsibilities- Manage a safe and efficient operation, ensuring compliance with approved policies and procedures.
- Lead and inspire operational and performance teams, promoting a culture of excellence and guest satisfaction.
- Develop and implement strategies to improve guest throughput and employee performance.
- Collaborate with the Guest Relations team to address guest feedback and concerns.
- Deliver daily briefings to teams, communicating key information and updates.
- Minimum five years of experience in event operations or visitor attraction operations.
- Strong people management experience, with a proven track record of coordinating multiple teams.
- Working knowledge of best Health and Safety practices.
- Understanding of back of house ticketing systems.
- Basic knowledge of KPI and customer insight data.
LaplandUK is a dynamic and innovative company that values its employees. As an Area Operations Manager, you will have the opportunity to work in a fast-paced and exciting environment, contributing to the delivery of a unique and memorable experience for our guests.
