![LaplandUK](https://media.trabajo.org/img/noimg.jpg)
Event Area Operations Manager
2 months ago
Event Area Operations Manager - ASCOT - £27.28 per hour
ABOUT LAPLANDUK
‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.
ROLE OVERVIEW
The Area Operations Manager – FC Land is accountable for the entire Father Christmas operation, leading and inspiring a variety of operational and performance teams, ensuring guests have a world-class experience. This is a multi-faceted role, which requires a strong balancing of the demands of people management and protecting the guest experience, whilst also delivering an efficient and effective operation.
The area of responsibility includes managing the guest journey from The Elven Village to Compass’ Lobby (including managing the flow rate of guests), the Compass’ Lobby check-in experience, Elves and the delivery of the guest’s personalised audience with Father Christmas.
RESPONSIBILITIES
OPERATIONS
- Manage a safe and best-in-class ‘FC Land’ operation strictly in-line with approved policy, processes and instruction.
- On a rostered basis, work as ‘Operations Duty Manager’ for the area, ensuring that guest throughputs and employee performance are pro-actively managed.
- Have a thorough working knowledge of the ‘FC Land’ operation in order to effectively troubleshoot and problem solve.
- Ensure consistent and accurate daily reporting of operational ‘FC Land’ KPI’s to Head Office and the wider Lapland operations teams.
- Attend to (and follow up) guest feedback, working closely with the Guest Relations team (and other relevant stakeholders) to proactively address recurring problems.
- Deliver daily briefings to teams, communicating key safety, operational, experiential and departmental information in a timely manner.
TRAINING
- Deliver pre-approved training courses to both new and existing colleagues before and during the event.
- Attend ‘Train the Trainer’ courses (and other required training courses) as determined by the business.
VIP & PR GUESTS
- Support the communication and requests of all VIP and PR guests as determined by the VIP manager / team.
KNOWLEDGE, SKILLS & EXPERIENCE
Essential Experience:
- Minimum five years experience working in either event operations or visitor attraction operations.
- Strong people management experience, with experience co-ordinating multiple teams within a guest-facing operation.
- Working knowledge of best Health and Safety practices.
Desirable Experience:
- An understanding of back of house ticketing systems.
- A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).
Key Dates
- PAID E-LEARNING: You will be required to complete e-Learning prior to starting your in-person training.
- PAID TRAINING: Your training plan will vary depending on your role.
- LIVE EVENT: In 2024 Lapland will run from 9th November – Saturday 24th December.
Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year
Interested? Register your interest and apply now
-
Event Operations Controller
2 months ago
Ascot, UK, Windsor & Maidenhead, United Kingdom LaplandUK Full timeEvent Operations Coordinator - ASCOT - £14.50 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Operations...
-
Event Operations Manager
1 day ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full timeJob OverviewLaplandUK is a leading provider of immersive experiences, transporting families into a magical world. As an Area Operations Manager, you will play a critical role in delivering a world-class experience for our guests.Key ResponsibilitiesManage a safe and efficient operation, ensuring compliance with approved policies and procedures.Lead and...
-
Area Operations Manager
1 day ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full timeJob OverviewLaplandUK is a leading provider of immersive experiences, transporting families into a magical world. As an Area Operations Manager, you will play a critical role in delivering a world-class experience for our guests.Key ResponsibilitiesManage a safe and efficient operation, ensuring compliance with approved policies and procedures.Lead and...
-
Event Operations Manager
22 hours ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full timeJob SummaryThe Area Operations Manager - Immersive Experience is a key role within LaplandUK, responsible for overseeing the entire Father Christmas operation. This position requires a strong leader who can inspire and motivate teams to deliver a world-class experience for guests.Key ResponsibilitiesManage a safe and best-in-class operation, ensuring...
-
Event Operations Manager
5 hours ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £27Job Description:Event Operations Manager - Elven ExperienceLaplandUK is seeking an experienced Event Operations Manager to lead the Elven Experience, a 5-hour immersive event that brings to life the mythical Elven world of Father Christmas. As the Area Operations Manager, you will be accountable for the entire Elven Experience operation, leading and...
-
Event Operations Manager
23 hours ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £27Job Summary:LaplandUK is seeking a highly skilled and experienced Event Operations Manager to lead the entire Father Christmas operation. As a key member of our team, you will be responsible for managing the guest journey from The Elven Village to Compass' Lobby, ensuring a world-class experience for our guests.Key Responsibilities:Manage the guest flow rate...
-
Event Administrator
1 month ago
Ascot, UK, Windsor & Maidenhead, United Kingdom LaplandUK Full timeEvent Administrator - £13ph - HybridCompany & Role OverviewWe are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of...
-
Event Operations Manager
1 hour ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full timeJob SummaryLaplandUK is seeking an experienced Event Operations Manager to lead and inspire our operational and performance teams, ensuring a world-class experience for our guests. As a key member of our team, you will be responsible for managing the entire Father Christmas operation, from guest journey to delivery of personalized audiences.Key...
-
Area Operations Manager
22 hours ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full timeJob SummaryThe Area Operations Manager – Immersive Experience is accountable for the entire Father Christmas operation, leading and inspiring a variety of operational and performance teams, ensuring guests have a world-class experience.Key ResponsibilitiesManage a safe and best-in-class 'FC Land' operation strictly in-line with approved policy, processes...
-
Event Operations Coordinator
44 minutes ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £13Job DescriptionJob Title: Event Operations CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Event Operations Coordinator to join our Commercial Department at LaplandUK. As an Event Operations Coordinator, you will play a crucial role in supporting the People Manager by handling administrative tasks, facilitating communication, and...
-
Events Operations Floor Manager
1 month ago
Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full timeWe care about your career and are known for having the absolute best people in the industry. When you join us as an Events FloorManageryou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest...
-
Control Room Operations Manager
2 months ago
Ascot, UK, Windsor & Maidenhead, United Kingdom LaplandUK Full timeAbout Lapland‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.Role OverviewThe Control Room Operations Manager (CROM) is accountable for the...
-
Area Operations Director
24 hours ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £27Job Summary:LaplandUK is seeking a highly skilled and experienced Event Operations Manager to lead the entire Father Christmas operation. As a key member of our team, you will be responsible for managing the guest journey from The Elven Village to Compass' Lobby, ensuring a world-class experience for our guests.Key Responsibilities:Manage the guest flow rate...
-
Event Operations Coordinator
1 hour ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £13Job DescriptionJob Title: Event Operations CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Event Operations Coordinator to join our team at LaplandUK. As an Event Operations Coordinator, you will play a crucial role in supporting the smooth operation of our commercial staff and ensuring the success of our events.Key...
-
Operations Manager
22 hours ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full timeJob OverviewLaplandUK is a leading provider of immersive experiences, transporting families into a magical world. As an Area Operations Manager, you will play a critical role in delivering a world-class experience for our guests.Key ResponsibilitiesManage a safe and efficient operation, ensuring compliance with approved policies and procedures.Lead and...
-
Event Coordinator
6 hours ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full timeJob SummaryWe are seeking a highly organized and detail-oriented Event Administrator to join our team at LaplandUK. As an Event Administrator, you will play a crucial role in supporting the People Manager by handling administrative tasks, facilitating communication, and ensuring the smooth operation of organizing our commercial staff.Key...
-
Events Operations Assistant Manager
1 month ago
Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full timeWe care about your career and are known for having the absolute best people in the industry. When you join us as anEvents Operations Assistant Manageryou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...
-
Event Coordinator
4 hours ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £13Job Summary:We are seeking a highly organized and detail-oriented Event Administrator to join our team at LaplandUK. As an Event Administrator, you will play a crucial role in supporting the People Manager by handling administrative tasks, facilitating communication, and ensuring the smooth operation of organizing our commercial staff.Key...
-
Stage Manager
2 months ago
Ascot, UK, Windsor & Maidenhead, United Kingdom LaplandUK Full timeSTAGE MANAGER - ASCOT – £15.50 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world. ROLE OVERVIEWThis Stage Manager is...
-
Administrative Assistant
4 hours ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £13Job Summary:We are seeking a highly organized and detail-oriented Event Administrator to join our team at LaplandUK. As an Event Administrator, you will play a crucial role in supporting the People Manager by handling administrative tasks, facilitating communication, and ensuring the smooth operation of organizing our commercial staff.Key...