Client Relationship Manager

3 weeks ago


Gillingham, Kent, United Kingdom Senseco Systems Limited Full time
Role Overview

The Client Relationship Manager will be accountable for nurturing and expanding key service accounts, ensuring robust relationship management and driving ongoing sales growth.

Key Responsibilities
  • Account Management: Develop and enhance relationships with key service accounts to maximize their investment and promote additional services, including Fire Detection, CCTV, Access Control, and more.
  • Sales Growth: Achieve targeted sales volumes and profit margins by acquiring orders from identified accounts.
  • Site Engagement: Collaborate with the Technical Operations Manager and Estimating team to conduct site surveys and gather asset information for new maintenance quotations.
  • Value Selling: Master the value selling approach, focusing on aligning solutions with the customer’s operational and financial goals.
  • Product Knowledge: Utilize in-depth knowledge of the Senseco Systems portfolio to provide optimal solutions tailored to client needs.
  • Client Interaction: Maintain regular communication with key clients alongside the Customer Delivery Team to ensure efficient site meetings and relationship building.
  • Monitoring Relationships: Continuously assess and develop relationships with key account clients, relaying any concerns to the Service Delivery Team.
  • Site Visits: Split time between office duties and site visits to foster strong relationships with key account customers.
  • Client Ownership: Take full responsibility for client accounts, conducting regular site visits and reporting on maintenance progress, fault logs, and engineer reports.
  • Team Leadership: Lead your team as the Account Manager, supported by a Technical Specification Team Leader and a Customer Service Team Leader, to ensure compliance and excellence in life safety maintenance.
  • Quote Management: Review engineering reports and prepare quotes for recommended works in collaboration with clients.
Required Skills and Competencies
  • Training: FIA or equivalent certification in Fire Detection & Alarm systems is preferred.
  • Technical Knowledge: Familiarity with Fire Detection & Alarm systems, Emergency Voice Communication Systems (EVCS), and Gas Suppression Systems.
  • Problem Solving: A logical and organized approach to problem-solving.
  • Interpersonal Skills: Strong communication and telephone skills.
  • Consultative Selling: Experience in consultative and value-based selling methodologies.
  • Professional Skills: Proficient in presentation, negotiation, estimating, costing, and budgeting.
  • Industry Experience: Proven track record in a technical engineering role within the life safety sector.

Competency Level: 4



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