Client Relationship Manager
3 weeks ago
The Client Relationship Manager will be accountable for nurturing and expanding key service accounts, ensuring robust relationship management and driving ongoing sales growth.
Key Responsibilities- Account Management: Develop and enhance relationships with key service accounts to maximize their investment and promote additional services, including Fire Detection, CCTV, Access Control, and more.
- Sales Growth: Achieve targeted sales volumes and profit margins by acquiring orders from identified accounts.
- Site Engagement: Collaborate with the Technical Operations Manager and Estimating team to conduct site surveys and gather asset information for new maintenance quotations.
- Value Selling: Master the value selling approach, focusing on aligning solutions with the customer’s operational and financial goals.
- Product Knowledge: Utilize in-depth knowledge of the Senseco Systems portfolio to provide optimal solutions tailored to client needs.
- Client Interaction: Maintain regular communication with key clients alongside the Customer Delivery Team to ensure efficient site meetings and relationship building.
- Monitoring Relationships: Continuously assess and develop relationships with key account clients, relaying any concerns to the Service Delivery Team.
- Site Visits: Split time between office duties and site visits to foster strong relationships with key account customers.
- Client Ownership: Take full responsibility for client accounts, conducting regular site visits and reporting on maintenance progress, fault logs, and engineer reports.
- Team Leadership: Lead your team as the Account Manager, supported by a Technical Specification Team Leader and a Customer Service Team Leader, to ensure compliance and excellence in life safety maintenance.
- Quote Management: Review engineering reports and prepare quotes for recommended works in collaboration with clients.
- Training: FIA or equivalent certification in Fire Detection & Alarm systems is preferred.
- Technical Knowledge: Familiarity with Fire Detection & Alarm systems, Emergency Voice Communication Systems (EVCS), and Gas Suppression Systems.
- Problem Solving: A logical and organized approach to problem-solving.
- Interpersonal Skills: Strong communication and telephone skills.
- Consultative Selling: Experience in consultative and value-based selling methodologies.
- Professional Skills: Proficient in presentation, negotiation, estimating, costing, and budgeting.
- Industry Experience: Proven track record in a technical engineering role within the life safety sector.
Competency Level: 4
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