Partnership Delivery Manager
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Partnership Delivery Manager to lead our repairs, maintenance, voids, energy, and planned works contract with Medway Council. This role will be responsible for managing the successful delivery of services in collaboration with our partners, ensuring high standards of performance and customer satisfaction.
Through strong and visible leadership, you will effectively and consistently deliver exceptional results. Representing the business well, you will lead a team of operational, technical, and commercial colleagues while developing relationships with clients, customers, and key stakeholders. You will be responsible for managing and implementing the organization's strategic and operational plans and using insight to drive continuous improvement. You will proactively, effectively, and competently manage and develop your team(s), finance, operating procedures, our services, and identify opportunities to grow Mears' overall business with the client.
Key Responsibilities:
- Lead the partnership delivery team to ensure timely and cost-effective delivery of repairs, maintenance, voids, energy, and planned works.
- Develop and maintain strong relationships with key stakeholders, including clients and internal teams.
- Oversee contract management activities, including performance, quality, commercial outcomes, and reporting.
- Drive continuous improvement to enhance operational efficiency, service, quality, and client satisfaction.
Role Criteria:
- Understanding and experience of social housing maintenance contracts is essential.
- Strong customer service ethos and commitment to deliver great customer experience for our customers.
- Experience of delivering planned energy works through the PAS framework.
- Knowledge of SHDF
- Experience of delivering planned works programmes exceeding £5 million annually.
- Experience of leading a team in a senior / strategic role.
- Experience of leading the mobilization of a new contract.
- Excellent communication skills with the ability to influence and challenge internally and externally.
- Knowledge of contracts and contract management.
- Commercially astute.
- Strong organizational skills with the ability to prioritize workloads to achieve targets.
- Ability to proactively manage, analyze, and influence outcomes utilizing data.
- Evidence of achieving, monitoring, and managing performance targets.
- Management of complaints which are promptly resolved and dealt with appropriately.
- Detailed and up-to-date knowledge of health and safety practices.
- Full current UK driving licence.
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