Administrative Assistant

2 weeks ago


Gillingham, Kent, United Kingdom Kent & Medway NHS & Social Care Partnership Trust Full time

About the Role

The Kent & Medway NHS & Social Care Partnership Trust is seeking a highly organized and motivated Administrative Assistant to join their team. As an Administrative Assistant, you will play a vital role in supporting the clinical team to provide excellent care to our service users.

Key Responsibilities

  • Provide administrative support to the clinical team, including managing schedules, booking appointments, and preparing clinical records.
  • Answer phone calls and respond to inquiries in a professional and friendly manner.
  • Assist with administrative tasks such as organizing meetings, travel arrangements, and maintaining accurate records.
  • Support the team in processing referrals, managing the admin generic inbox, and using the patient administration system (Rio).
  • Diary management and booking clinic appointments.
  • Have contact with patients, carers, relatives, and other external stakeholders.
  • Typing letters and reports via BigHand (audio) and/or copy typing.
  • Using the patient record system RIO (training provided).
  • Taking and screening phone calls and managing the admin mailbox.
  • Organizing and minuting meetings.
  • Ordering of stationery and other items as required via our SBS system (training provided).
  • Reception cover.

Requirements

  • GCSE in Maths and English or equivalent.
  • Strong customer service skills and a professional telephone manner.
  • Excellent organizational and keyboard skills.
  • Good working knowledge of Microsoft Office packages.
  • Ability to remain calm and professional when dealing with difficult situations.

About Us

The Kent & Medway NHS & Social Care Partnership Trust is a leading provider of mental health, learning disability, and specialist services in the county. We are committed to providing excellent care to our service users and their loved ones. Our team is passionate, diverse, and dedicated to making a positive impact in the community.

Benefits

  • Annual leave allowance starting at 27 days per year (when working full time) + Bank Holiday's.
  • Access to the fantastic NHS pension scheme.
  • Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).


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