Service Delivery Director
2 months ago
About the Role
We are seeking a highly skilled and experienced professional to lead our repairs maintenance, voids, energy, and planned works contract with Medway Council. This role will be responsible for managing the successful delivery of services in collaboration with our partners, ensuring high standards of performance and customer satisfaction.
Through strong and visible leadership, you will effectively and consistently deliver exceptional results. Representing the business well, you will lead a team of operational, technical, and commercial colleagues while developing relationships with clients, customers, and key stakeholders. You will be responsible for managing and implementing the organisation's strategic and operational plans and using insight to drive continuous improvement.
Key Responsibilities:
- Lead the partnership delivery team to ensure timely and cost-effective delivery of repairs maintenance, voids energy, and planned works.
- Develop and maintain strong relationships with key stakeholders, including clients and internal teams.
- Oversee contract management activities, including performance, quality, commercial outcomes, and reporting.
- Drive continuous improvement to enhance operational efficiency, service quality, and client satisfaction.
Role Criteria:
- Understanding and experience of social housing maintenance contracts is essential.
- Strong customer service ethos and commitment to deliver great customer experience for our customers.
- Experience of delivering planned energy works through the PAS framework.
- Knowledge of SHDF.
- Experience of delivering planned works programmes over £5m pa.
- Experience of leading a team in a senior/strategic role.
- Experience of leading mobilisation of a new contract.
- Excellent communication skills with the ability to influence and challenge internally and externally.
- Knowledge of contracts and contract management.
- Commercially astute.
- Strong organisational skills with the ability to prioritise workloads to achieve targets.
- Ability to proactively manage, analyse, and influence outcomes using data.
- Evidence of achieving, monitoring, and managing performance targets.
- Management of complaints which are promptly resolved and dealt with appropriately.
- Detailed and up-to-date knowledge of health and safety practices.
- Full current UK driving licence.
Benefits we can offer you:
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work.
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies.
- Car allowance.
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