Quality Director
4 weeks ago
Helping Hands is a leading home care provider with a strong commitment to quality and customer care. We're seeking a Quality Director to lead our premium quality strategy and function, delivering outstanding customer care and service.
Key Responsibilities- Develop and deliver a market-leading premium quality strategy and plan
- Influence business-wide delivery of a 'quality care' culture through strong leadership and quality infrastructure
- Generate internal customer and carer insight to drive service improvements and minimise risk
- Ensure transparent reporting of safeguarding, complaints, and advocate whistleblowing
- Lead a high-performing quality team and provide broader business leadership
- Develop and monitor a risk-based audit strategy, ensuring inspection readiness
- Act as the business DPO (Data Protection Officer)
- Ensure the quality strategy supports key commercial business objectives
- Monitor and apply external quality best practice
As a senior quality professional, you'll have extensive experience in a care/healthcare setting, with a proven track record of leading a quality function in a regulated environment. You'll possess in-depth knowledge of quality systems and home care legislation, as well as strong project management, analytical, and decision-making skills.
We offer a competitive bonus scheme, 25 days annual leave (rising to 27 after 2 years of service), Blue Light Card discounts, and access to our employee assistance programme. We're committed to promoting a diverse and inclusive workforce, and all applications will be treated fairly in line with our Equality and Diversity Policy.
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