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Office Coordinator

2 months ago

Gillingham, Kent, United Kingdom Kent & Medway NHS & Social Care Partnership Trust Full time

Position Overview

The Kent & Medway NHS & Social Care Partnership Trust is in search of an Office Coordinator

We welcome dedicated and detail-oriented candidates

The Kent & Medway NHS & Social Care Partnership Trust is looking for an enthusiastic Office Coordinator to become a vital part of our supportive team.

Role Highlights:

This position provides an opportunity to contribute to a collaborative environment, offering essential assistance to a committed clinical team. You will collaborate with various healthcare professionals, ensuring smooth operations within the organization.

Key Responsibilities:

  • Serve as the welcoming voice for incoming calls and manage inquiries effectively.
  • Oversee the scheduling of appointments, ensuring efficient diary management.
  • Prepare and maintain accurate clinical documentation and correspondence.
  • Support clinical personnel with administrative duties, including organizing meetings and travel logistics.

Ideal Candidate Profile:

  • A proactive individual with a positive mindset and innovative approach.
  • Adaptable and resilient, thriving in a dynamic work environment.
  • Highly organized with exceptional attention to detail.
  • Proficient in Microsoft Office Suite and possesses strong IT capabilities.

Are you ready to take on a fulfilling role that allows you to make a meaningful difference?

Primary Duties of the Role

The diverse responsibilities of the Office Coordinator will encompass:

  • Assisting the team in managing work requests through the administrative inbox, including processing referrals within the patient administration system.
  • Managing calendars and scheduling clinic appointments.
  • Engaging with patients, caregivers, and external partners.
  • Drafting letters and reports through audio typing and/or copy typing.
  • Utilizing the patient record system (training will be provided).
  • Handling phone calls and managing the administrative mailbox.
  • Organizing and documenting meeting minutes.
  • Ordering supplies and materials as needed through the designated system (training will be provided).
  • Providing reception support as required.

The successful candidate will demonstrate empathy and professionalism, possess a flexible attitude, enjoy teamwork, exhibit initiative, and have strong communication and interpersonal skills. The ability to prioritize tasks and work efficiently under pressure is essential to deliver high-quality service to our patients.

About Our Organization

Join us in a region known for its exceptional quality of life, where we offer outstanding professional development opportunities.

The Kent & Medway NHS & Social Care Partnership Trust is dedicated to providing mental health, learning disability, and specialized services to a diverse population.

Our Trust, recognized for its high standards of care, employs a dedicated workforce across multiple locations, ensuring comprehensive service delivery.

You will be part of a compassionate team that values kindness and recognizes the importance of every role in delivering exemplary service.

Employee Benefits

  • Generous annual leave starting at 27 days per year (for full-time employees) plus bank holidays.
  • Access to the NHS pension scheme.
  • Eligibility for the Blue Light Card, offering numerous discounts for NHS staff.

Job Requirements

  • Candidates should possess GCSEs in Maths and English or equivalent qualifications, along with strong customer service skills and a professional telephone demeanor.
  • A solid understanding of Microsoft Office applications is required, along with the ability to maintain composure in challenging situations.

Please refer to the detailed job description for comprehensive information regarding the responsibilities of this role.

Note: Previous applicants are not eligible to reapply.

Qualifications

Essential

  • GCSEs in Maths and English at grade C or above.
  • NVQ Level 3 in Business Administration or equivalent.

Desirable

  • Typing qualifications.

Skills & Experience

Essential

  • Proficient keyboard skills.
  • Excellent communication abilities.
  • Basic knowledge of Excel for report updates.
  • Experience in arranging and documenting meeting minutes.

Desirable

  • Previous experience within the NHS.
  • A minimum of two years in an administrative role.
  • Familiarity with Microsoft Office applications.
  • Knowledge of the RiO system.