Diary Coordinator

4 weeks ago


Gillingham, Kent, United Kingdom Senseco Systems Limited Full time

The Diary Coordinator is a key role within Senseco Systems Limited, responsible for ensuring the smooth operation of the service department. This involves managing the diary for all call outs, remedials, and maintenance visits, ensuring that work is planned by priority and is logistically and financially correct.

Key Responsibilities:

  • Reporting to the Service Team Manager and Management Team, the Diary Coordinator will be responsible for scheduling new and renewed maintenance contracts, ensuring the diary is up-to-date and any cancellations are actioned and resolved.
  • Managing diary changes or last-minute cancellations, the Diary Coordinator will work closely with engineers to optimize available engineering resource and maintain operational effectiveness.
  • Liaising with engineers regarding overtime availability, the Diary Coordinator will ensure that communication is maintained throughout the business, with a focus on cost-saving use of labour and maximizing revenues and margins.
  • Undertaking general administration duties, including data entry and responding to emails and telephone calls, the Diary Coordinator will provide support to the Service Support Team and work towards department targets set by the Service Team Manager.

Competencies:

  • Computer literate with good written, oral, and numerical skills.
  • Excellent telephone manner and organizational skills.
  • Ability to understand matters of a financial nature, including budgeting.

Skills:

  • Proven history of success within a customer service environment.
  • Good understanding of Microsoft Office programmes.
  • Ability to learn the legal and regulatory compliance for the fire industry.

Competency Level: 2


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