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Customer Service Manager
2 months ago
We are seeking a highly skilled Customer Account Manager to join our team at City Centre Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Account Management: Build and maintain strong relationships with existing clients, identifying opportunities to upsell and cross-sell our services.
- Communication: Communicate effectively with internal departments to ensure seamless delivery of services to our clients.
- Process Improvement: Identify areas for process improvement and propose ideas for enhancing our services and operations.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal stakeholders.
- Customer Focus: Demonstrate a strong customer focus, with a positive and flexible approach to dealing with customers.
- Attention to Detail: Possess accurate and attention to detail, with the ability to work in a fast-paced and complex environment.
- Proactive Attitude: Demonstrate a proactive attitude, with the ability to work independently and as part of a team.
- IT Literacy: Possess basic IT skills, with the ability to use technology to enhance customer service and communication.
- Previous Experience: Possess previous customer service experience, ideally within a business-to-business environment.
