Customer Service Representative

4 weeks ago


Gillingham, Kent, United Kingdom City Centre Recruitment Full time

About the Role:

We are seeking a dedicated Customer Service Representative to join our team in Gillingham, Dorset. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring a seamless and positive experience for our valued Focus account customers.

Key Responsibilities:

  • Customer Experience Management: Take full ownership of the customer journey for a designated list of Focus account customers, ensuring a seamless and positive experience.
  • Enquiry Response: Provide prompt, comprehensive responses to all incoming customer enquiries.
  • Order Monitoring: Proactively monitor orders, keeping customers informed of their status and addressing any issues that arise.
  • Process Improvement: Identify opportunities to enhance the customer experience and implement improvements where possible.
  • Collaboration: Work closely with other team members to ensure customer satisfaction and support the overall team objectives.

Requirements:

  • Educational Background: 5 GCSE's, minimum A-C grade in English & Mathematics, or local equivalent.
  • Communication Skills: Fluent in English with professional written and verbal communication skills.
  • Customer-Centric Mindset: Experience in a fast-paced, customer-facing environment, with a strong focus on customer satisfaction.
  • Time Management & Organization: Able to manage competing tasks and priorities effectively.
  • IT Proficiency: Comfortable working with multiple IT/ERP systems.
  • Attention to Detail: Strong administrative skills with a high degree of accuracy.
  • Accountability: Hardworking with high levels of personal accountability.
  • Problem-Solving: Able to use initiative and independent thinking skills to solve problems.
  • Flexibility: Adaptable approach to work, with the ability to handle change effectively.
  • Team Player: Strong team player with a genuine desire to support other team members

About Us:

City Centre Recruitment is committed to providing outstanding service to our customers. We are looking for a dedicated Customer Service Representative to manage a selected list of customers, ensuring their needs are met from initial enquiry through to order fulfilment.

Why Work with Us:

City Centre Recruitment is an equal opportunities employer and is committed to providing a supportive and inclusive work environment. We offer a range of benefits, including competitive salary, comprehensive training, and opportunities for career development.



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