Claims and Customer Service Representative
4 weeks ago
About ABL 1Touch
We are a leading provider of vehicle repair services, working in partnership with insurance companies to deliver high-quality work and exceptional customer service.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our Claims and Customer Service team as a Claims and Customer Service Representative.
Key Responsibilities
- Answering incoming customer calls and providing a high-quality service
- Contacting customers to arrange vehicle bookings and collections
- Loading new claims into the system and following process to ensure timely completion
- Working with customers to obtain images to support the vehicle repair process
- Liaising with bodyshop management to ensure claims are up to date and customers are informed
- Managing and escalating customer dissatisfaction
Requirements
- Experience in a fast-paced service-oriented role, ideally in claims or contact centre background
- First-class service mentality and ability to balance customer satisfaction with business requirements
- Self-motivated and able to use own initiative to prioritise workload and problem-solve under pressure
- Positive attitude and flexible approach to change
- Outstanding communication skills and good level of computer skills
What We Offer
- Competitive salary and benefits package
- Opportunity to earn more through additional incentives
- 28 days holiday and celebration day
- Healthcare cash plan and employee assistance programme
- Employee pension and employee engagement budget
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