Claims and Customer Service Representative

4 weeks ago


Gillingham, Kent, United Kingdom ABL 1Touch Full time

About ABL 1Touch

We are a leading provider of vehicle repair services, working in partnership with insurance companies to deliver high-quality work and exceptional customer service.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Claims and Customer Service team as a Claims and Customer Service Representative.

Key Responsibilities

  • Answering incoming customer calls and providing a high-quality service
  • Contacting customers to arrange vehicle bookings and collections
  • Loading new claims into the system and following process to ensure timely completion
  • Working with customers to obtain images to support the vehicle repair process
  • Liaising with bodyshop management to ensure claims are up to date and customers are informed
  • Managing and escalating customer dissatisfaction

Requirements

  • Experience in a fast-paced service-oriented role, ideally in claims or contact centre background
  • First-class service mentality and ability to balance customer satisfaction with business requirements
  • Self-motivated and able to use own initiative to prioritise workload and problem-solve under pressure
  • Positive attitude and flexible approach to change
  • Outstanding communication skills and good level of computer skills

What We Offer

  • Competitive salary and benefits package
  • Opportunity to earn more through additional incentives
  • 28 days holiday and celebration day
  • Healthcare cash plan and employee assistance programme
  • Employee pension and employee engagement budget


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