Customer Service Representative

4 weeks ago


Gillingham, Kent, United Kingdom Tesco Full time
About the Role

We are seeking a Customer Service Representative to join our team at Tesco in Gillingham Sturdee Ave Express. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.

Key Responsibilities

* Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
* Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
* Maintain a high level of product knowledge, ensuring that customers receive accurate information about our products and services.
* Participate in visual merchandising and store displays to create an attractive and engaging shopping environment.

Requirements

* A passion for delivering exceptional customer service and a commitment to ensuring customer satisfaction.
* Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers from diverse backgrounds.
* Ability to work flexibly, including weekends and bank holidays, and to adapt to changing priorities and deadlines.
* Basic math skills and accuracy when handling cash and operating a till.

What We Offer

* Competitive hourly rate, with opportunities for pay increases and bonuses.
* Comprehensive training and development programs to enhance your skills and knowledge.
* A supportive and inclusive work environment, with opportunities to progress your career and achieve your goals.
* Access to exclusive discounts and benefits, including a colleague discount card and free wellbeing services.

About Us

Tesco is a leading retailer with a commitment to serving our customers, communities, and planet. We strive to create a positive and inclusive work environment, where everyone feels valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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