Client Success Coordinator

4 weeks ago


Gillingham, Kent, United Kingdom Mears Full time

Client Success Coordinator

Location: Gillingham

Employment Type: Full Time Permanent

Compensation: Up to £29,800 per annum, plus company vehicle allowance

Working Hours: 42.5 hours per week, Monday to Friday

As a leading provider of repair and maintenance solutions throughout the UK, Mears specializes in both rapid-response and planned maintenance services, collaborating with local authorities, Arm's Length Management Organizations, and Housing Associations.

Position Overview

We are looking for a dedicated Client Success Coordinator to enhance our Medway contract. This role is pivotal in delivering outstanding customer service and participating in community-focused social value initiatives.

Key Responsibilities

  • Oversee customer feedback and insights
  • Organize social value initiatives
  • Act as a representative for customers in meetings
  • Assist with local bidding opportunities

Candidate Requirements

  • Demonstrated experience in customer service
  • Proficient in IT applications
  • Strong communication abilities
  • Customer-oriented mindset
  • Valid UK driving license is essential

All applicants must possess the legal right to work in the UK.

Benefits Offered

  • 25 days of annual leave in addition to public holidays
  • Annual Mears Fun Day
  • Volunteering Leave
  • Mears Rewards program
  • Family-friendly policies
  • Company vehicle, fuel card, and uniform provided


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