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Diary Coordinator
2 months ago
About the Role:
The Diary Coordinator - Operations Specialist is a key member of the Service Team at Senseco Systems Limited, responsible for managing the diary for all call outs, remedials, and maintenance visits across the service department. This role ensures that work is planned by priority and is logistically and financially correct.
Key Responsibilities:
- Reporting to the Service Team Manager and Management Team, the Diary Coordinator - Operations Specialist will be responsible for scheduling new and renewed maintenance contracts, ensuring the diary is scheduled, and any cancellations are actioned and resolved.
- Managing any diary changes or last-minute cancellations, the successful candidate will liaise with engineers regarding overtime availability and check Service Department schedules for the day ahead.
- Utilizing engineers' skill sets for relevant jobs, the Diary Coordinator - Operations Specialist will optimize available engineering resource to maintain and improve operational effectiveness.
- Scheduling engineers' appointments and supporting with day-to-day engineering requirements, the successful candidate will work closely with the Engineering Management Team, Account Managers, and Service Account Coordinators for the delivery of works within KPI deadlines for service visits and remedial works.
- Ensuring that communication is maintained throughout the business, the Diary Coordinator - Operations Specialist will maximize the cost-saving use of labor and make efficiencies to ensure revenues and margins are maximized.
- Undertaking general administration duties relevant to the position, including data entry and responding to emails and telephone calls, the successful candidate will learn the roles within the department and be prepared to provide assistance to the Service Support Team.
- Being professional and customer-centric at all times, the Diary Coordinator - Operations Specialist will work with and support department targets set by the Service Team Manager, supporting the service team in processing jobs to ensure department figures are met to successfully pursue all set targets.
Competencies and Skills:
- Computer literate with good written, oral, and numerical skills.
- Excellent telephone manner and organizational skills.
- Proven history of success within a customer service environment.
- Good understanding of Microsoft Office programs.
- Ability to understand matters of a financial nature (including budgeting).
- Ability and desire to learn the legal and regulatory compliance for the fire industry.
Competency Level: 2
