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Client Relations Specialist
2 months ago
Bespoke Recruitment Services is a premier provider of innovative fire and security solutions. We excel in the design, implementation, and upkeep of sophisticated fire protection and security systems.
Position OverviewWe are seeking a committed Client Relations Specialist to become a vital part of our energetic service team. This role presents remarkable opportunities for career advancement, with a defined trajectory towards a Senior Client Relations Specialist position, where you will oversee a small team of specialists.
Key ResponsibilitiesIn this role, you will:
- Foster and enhance robust relationships with a designated portfolio of clients, primarily through effective telephone communication.
- Deliver exceptional customer service by coordinating with engineers and clients to arrange visits and resolve service-related issues.
- Respond promptly and efficiently to emergency call-outs, ensuring adherence to key performance indicators (KPIs).
- Manage all requisite documentation, including worksheets and purchase orders, while performing general administrative duties such as responding to emails and data entry.
- Provide comprehensive risk assessments and method statements for scheduled maintenance tasks, ensuring compliance with industry standards.
The ideal candidate will possess:
- Proficiency in computer applications, particularly Office 365 and CRM systems.
- A strong telephone presence coupled with effective written and verbal communication skills.
- A willingness to deepen their understanding of the legal and regulatory compliance within the fire and security sector.
We value:
- Demonstrated experience in customer service roles, especially in high-pressure, client-facing settings.
- Expertise in managing client relationships and addressing service requests.
We offer:
- A clear pathway for professional development and growth.
- Work-life balance initiatives.
- Access to wellness programs and employee support services.
- A salary sacrifice pension scheme.
- Generous holiday allowances.
