Client Relations Specialist

4 weeks ago


Gillingham, Kent, United Kingdom City Centre Recruitment Full time

Account Management Executive

Position Overview

Job Title: Account Management Executive

Working Hours: Monday – Friday 9am-5:30pm

Location: Gillingham, Dorset

Compensation: £13 per hour

Contract Type: 12 months fixed term with potential for extension

This position is hybrid, requiring a minimum of 2 days in the office. During the initial training period, attendance in the office will be required 5 days a week.

Key Responsibilities:

  • Respond directly to customer inquiries received through various channels (e.g., fax, web, email).
  • Document inquiries, feedback, and complaints in the quality management system.
  • Collaborate and communicate effectively with internal teams.
  • Suggest enhancements for processes and organizational improvements.

Candidate Profile:

  • Exceptional verbal and written communication skills, along with active listening abilities.
  • A positive, adaptable approach to customer interactions.
  • Strong attention to detail and accuracy.
  • Capability to thrive in a fast-paced and complex work environment.
  • Proactive mindset.
  • Proficient in IT applications.
  • Prior experience in customer service, preferably in a business-to-business context.
  • Familiarity with customer order management and supply chain processes is advantageous.

Next Steps:

If this role aligns with your skills and career aspirations, we encourage you to reach out.

City Centre Recruitment is dedicated to understanding candidates – it's about connecting with the right individuals. Our consultants are here to provide guidance and support throughout the recruitment journey.

Referral Incentive:

Refer a friend or family member and receive a £25 shopping voucher*

*Terms and conditions apply

INDYV



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