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Client Relationship Executive

2 months ago

Gillingham, Kent, United Kingdom City Centre Recruitment Full time

Customer Account Manager

Position Overview

Job Title: Customer Account Manager

Working Hours: Monday – Friday 9am-5:30pm

Salary: £13 per hour

Contract Type: 12 months fixed term with potential for extension

This position offers a hybrid work model, requiring a minimum of 2 days in the office. During the initial training period, attendance in the office will be necessary 5 days a week.

Key Responsibilities:

  • Respond promptly to customer inquiries through various channels (e.g., fax, web, email).
  • Document inquiries, feedback, and complaints in the quality management system.
  • Collaborate and communicate effectively with internal teams.
  • Suggest enhancements for processes and organizational efficiency.

Candidate Profile:

  • Exceptional verbal and written communication skills, along with active listening abilities.
  • A positive, adaptable approach to customer interactions.
  • Strong attention to detail and accuracy.
  • Capability to thrive in a dynamic and complex work environment.
  • Proactive mindset with a focus on problem-solving.
  • Proficient in IT and computer systems.
  • Previous experience in customer service, preferably in a business-to-business context.
  • Familiarity with customer order management and supply chain processes is advantageous.

Interested in this opportunity?

If this role aligns with your skills and career aspirations, we encourage you to reach out.

City Centre Recruitment values building relationships with candidates – it’s about connecting the right people. Our consultants are here to provide guidance and support throughout the recruitment journey.

Referral Incentive Program.

Refer a friend or family member and receive a £25 shopping voucher*

*Terms and conditions apply

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