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Customer Service Manager
2 months ago
We are seeking a highly skilled and experienced Customer Account Manager to join our team at City Centre Recruitment. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Account Management: Build and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
- Business Development: Identify opportunities to grow our business, developing and implementing strategies to increase revenue and expand our client base.
- Communication: Communicate effectively with internal departments, ensuring seamless collaboration and coordination to deliver exceptional results.
- Process Improvement: Continuously evaluate and improve our processes, identifying areas for enhancement and implementing changes to drive efficiency and effectiveness.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to build strong relationships with clients and colleagues.
- Customer Service Experience: Have previous experience in customer service, ideally within a business-to-business environment.
- Business Acumen: Possess a good understanding of business principles, including customer order management cycles and supply chain processes.
- IT Literacy: Be proficient in using IT systems and tools to manage customer relationships and drive business growth.
- Proactive Attitude: Demonstrate a proactive attitude, with a willingness to take ownership of tasks and responsibilities.
