Support Reception Manager

3 weeks ago

London, Greater London, United Kingdom Balthazar - Management Full time

Balthazar, a renowned brasserie located in a vibrant cultural district, is celebrated for its classic charm, exquisite cuisine, and steadfast dedication to delivering an exceptional dining experience. Drawing inspiration from its original New York concept, Balthazar seamlessly merges French culinary delights with traditional hospitality. Our mission to provide outstanding service is embedded in the essence of Balthazar, where each visit invites guests to savor the artistry of our delectable dishes and expertly crafted cocktails.

We are on the lookout for a passionate and proactive Assistant Reception Manager to enhance our energetic team. In this pivotal role, you will assist in managing front-of-house operations, ensuring a seamless guest service experience, and contributing to the overall quality of our dining atmosphere. If you possess a love for hospitality, a robust work ethic, and a commitment to excellence in service, we welcome you to enrich our team.

Key Responsibilities:

  • Supervise the reception area, handling reservations and collaborating with the front-of-house team.
  • Help maintain a warm and inviting environment for guests from their arrival until their departure.
  • Experience with reservation systems such as Open Table or Seven Rooms is advantageous.
  • Address guest inquiries, offering information about the establishment and assisting with special requests.
  • Work closely with management to plan and execute private events and functions.
  • Coordinate with team members to foster an efficient and harmonious work atmosphere.
  • Assist the Reception Manager with daily administrative duties.

Requirements:

  • Prior experience in a receptionist or assistant management position within the hospitality sector.
  • Familiarity with reservation systems like Open Table or Seven Rooms.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Capability to thrive in a fast-paced environment while maintaining professionalism in guest interactions.
  • Understanding of reservation systems and basic administrative responsibilities.

Benefits:

  • Generous discounts on dining, including beverages, at our restaurants across the Group.
  • Exceptional opportunities for career advancement within the Group.
  • 28 days of holiday, increasing with tenure up to an additional 5 days.
  • Referral program with attractive bonuses for individual recommendations.
  • Exclusive access to discounts on gym memberships, travel, online shopping, gadgets, and more.
  • Recognition programs, long service awards, and staff incentives.

Join our distinguished establishment, committed to delivering unparalleled hospitality. We foster a work environment that values equal opportunity and diversity.

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